Like any job, Tabatha Coffey's mission to rescue troubled small businesses comes with its highs and lows.
"Sometimes the hardest thing is people being so resistant to me, because if I can't find a way to get through to them, I can't help them," the Aussie wonderwoman confides to Zap2it. "The hardest thing is trying to find their button. What is the button I can push that you will have your epiphany and you realize this has to change?"
In fact, getting a small business to cross over from the dark side becomes personal for the Tabatha Takes Over star. "I am always disappointed if people don't change. I get very emotionally vested in each of the businesses I go into. I really do think about them. When the cameras go down, I am still sitting in a hotel room thinking, 'What is the approach?' It doesn't go away for me."
But when someone sees the light, it's all rainbows and butterflies for Tabatha. Literally. "When I check back six or eight weeks later, I always have butterflies," she admits. "Even if they are willing to change, follow-through for some people is hard. That is the most gratifying thing, that I have been [able] to help someone keep their doors open. A lot of the salon owners have run with it and become incredibly successful."
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Sometimes I love this show and sometimes I hate it. I never understand the owners who are resistant to Tabatha's coaching when it was them who called her to help in the first place. The biggest thing I've taken away from this show is what I should expect as a customer in a good salon. I thank the all-knowing universe for Yelp! and internet reviews because it makes it a whole lot easier to narrow down where to go. I have a head of thick, curly hair that most hairdressers don't know what to do with so what usually happens is that I'll get a crappy cut until I get a good one then I'll stay with that stylist until they make me cry. Then I'll go looking for another. I moved to Boston a few years ago and I chose a salon that had great reviews and was just down the street from my apartment. When I walked in the place was busy and energetic. The receptionist told me to go sit down then motioned towards a plant. The sitting area was a cramped little space surrounded by dangerous looking art. The woman who did my hair kept repeating what I was saying back to me so I thought she was listening but one of the first things I said was to not use texturing shears. When I noticed she was using them and called her on it she brushed me off and continued her conversation with her friend. I know I'm high maintenance and can be hard to please so I took 3 days to decide if it was that or was the cut crap. The owner agreed it was a bad cut and re-did my hair. Another salon a few blocks up the street had really good reviews and they were able to pair me with someone who has my type of hair. She did an amazing job but when I went back 4 months later she had taken time off for a few more months. I chose to go with another girl who immediately picked up the texturizing shears. Once the other one came back to work I stayed with her for another year but was getting restless because she was resistant to where I was wanting to go with colour. Right now I'm on medication that causes hair loss and I was going to get it cut really short because it was starting to look really ragged. A friend who has curly hair suggested her salon. I went into the consultation explaining my situation and she talked me out of it. I listened to her with Tabatha's standards in mind and she did really well. She listened to me and helped address my issues and I got an amazing cut and highlights. I spent 4x what I usually spend plus I was sold product. And I'm ecstatic! I want my former stylist to see what she did to show what I'd been trying to get her to do for over a year now but I won't. I simply won't ever go back. I've spent way too much money and too many hours crying over the sink with shears in my hand to ever put up with a bad stylist ever again. Thanks Tabatha!