As supermodels go, Karlie Kloss is not known for her fiery, unpredictable temperament. That's why her recent social media rant after a bad travel experience had us wondering what really happened to provoke her rage.
She took to both Snapchat and to Twitter (in a tweet now deleted) to rage against Philippines Airlines for some unspecified customer service offense.
"No one [travels on Philippines] Airlines ... and now I know why," she wrote in angry red block letters over a Snapchat selfie showing the star in front of the airline's desk at the airport.
Next, she tweeted the snap to her following — which nears 1.3 million, by the way — to note that the airline has "THE WORST CUSTOMER SERVICE OF ALL TIME."
Kloss described the company disparagingly as the "Most BUDGET AIRLINE," certainly not up to the standards of a girl who regularly flies private.
But more significantly, she called the experience, "Rude & disrespectful."
The airline issued a statement to a Philippines news outlet ABS-CBN that said the star missed her plane because she got to the check-in gate nearly a half an hour after the desk closed.
"As a matter of policy, the PAL check-in counters at JFK International Airport close one hour before estimated time of departure," according to the statement. "Flight departure was at 12:15 a.m. June 7 and counters closed at 11:15 p.m. June 6; Ms. Kloss arrived at 11:40 p.m."
In response to the rant, the airline reached out to the star on Twitter: "Hi, Karlie. We sincerely apologize for the inconvenience and the disappointment you felt."
But by then her tweet had been retweeted more than 3,000 times. Ouch.
With the damage already done, Karlie replied politely: "Thank you :) I'll DM you now."
It seems the matter is now resolved: ABS-CBN reported that the airline comped Karlie for the ticket she wasn't able to use, plus her rebooking fees.
All's well that ends well?
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