I had watched the first season of the show and LOVED it, so I was pretty psyched to start working for Jeff. Most people who know me would agree that I'm a perfectionist and my attention to detail is one of my strong suits. So, I really respected that in Jeff and his work. That's totally one of the main reasons I wanted to learn the business from him. Yes, I was a little (OK, a lot) worried about the "flip out" factor, but he really couldn't have been any nicer or more understanding when I started working. There's a real, sincere warmth to Jeff that comes out more than the viewing audience would think -- you really see it in the breakfast scene with Zoila. The Jeff that is "off the clock" is definitely different from "on the clock" Jeff. The stress of his job really is kuh-kuh-krazy and you start to understand the nexus of his flip-outs the longer you're around. Fortunately, I have never really been the recipient of a "Season One flip-out!" Seeing him deal with Courtney in this episode (the tone in her voice towards Jeff was excruciating to listen to -- his ability to contain was very impressive, in my opinion) I am even more amazed at how he was generally able to leave those types of situations out in the field when he would come home for lunch. (By the way, Jeff buys lunch for everyone everyday and it's definitely one of the nicest parts of the job. Not because we get free lunch, but because it's a time for everyone to come together as a team and have a little bit of down time together. It's very family style.) I never knew the extent of what was going on with her.