Sarah continues to have trouble meeting Jeff's expectations, but when she forgets to bring a floor sample to an important client meeting, it's just too much for Jeff to handle. His frustration with his employees grows even more when Zoila arrives to work late and Jeff erupts at both Zoila and Sarah.  Meanwhile, Jeff takes on a new client, Jeanne, but puts his foot into his mouth when he's introduced to her husband, Tommy Shaw, and doesn't realize that he's the guitarist and singer of the band STYX.