What did today's challenge teach us about what we should do when going to a new salon?

You need to connect to your client and your client needs to connect with you. As a stylist you should take in not only the shape of her face and the texture of her hair, but also her lifestyle so it's something the client can re-create. You never want to make a client a slave to her haircut.

How many steps should it take to do your hair?

The simpler, the better. I don't want to use a lot of products. I don't want to be a slave to my hair.