Really?! Moment No. 2 - Swatch What Happens
Updating the color in the salon was a great idea. However painting swatches on the wall and never committing to one was not. You can't just leave the place looking like a work in progress. That's certainly not going to help customers forget that fact that you had to close down half of the shop because of the walkout. You can at least just paint over it in white for the time being or something.
Really?! Moment No. 1 - Mumsy's the Word
I'm kind of obsessed with Tabatha's word of the week, "mumsy." Evidently it means that your salon looks like grandmother's attic, which Pat's Hair Shoppe certainly did pre-takeover. The thing that bothered me most decor-wise though were those old dressers they were using as stylists stations. The drawers didn't roll out, which drives me up a wall. If I were a stylist there and had to constantly pull out those squeaky drawers each time, I would probably go crazy. "Just hold on while I try and shimmy out this drawer!" Not exactly an ideal setup.
Also, a grandmotherly salon setting just screams, "You're getting a perm whether you like it or not!" A horrifying prospect indeed.
Where did the great stations come from to transform Pats Hair Shoppe? Love the retro look but cant find new retro looking pieces anywhere.
I agree with Associate Editor: Andrew Herrmann, No way I'm going to take a chance on this place with MY hair!!
Absolutely love you Tabitha!!! I can't tell you how relieved I am to know you are out there correcting, guiding and taking notice of these 'professionals' that don't do or know what they are supposed KNOW and DO!!! And they charge money for very poor services. I've had nightmare after nightmare searching for a hair salon that won't either butcher, burn or leave my hair looking like a skunk. Sadly, I've lost faith in this profession and have resorted to doing it myself. NO, I am not a colorist or stylist, but I am too scared to go back!! The last time I had a "pro" do it, I was horrified! My hair is long to my waist, I asked for a "Trim" I also asked for subtle high lights and grey coverage. What I got was color that didn't reach the root, fried blonde highlights (my hair is dark brown) and her idea of a trim was to cut from the line of my ear to the front, while she was on the phone, cut it as short as my chin, I noticed and she reacted by saying she had to cut the other side as well because my hair was thicker on my right side. I had her stop there and needles to say I had a chunk of hair about 12 inches shorter than everything else! I went back the next day to have the manager fix the color, she had the biggest attitude and as she applied the correcting color, purposely painted all of my forehead, cheeks and ears and then left to the back of the studio while my color set. Another patron saw me and she cleaned it off for me. I have a strenuous job and had gotten off early that day, all I wanted was to relax and have my hair done. So you see, I am too scared to go back, it took me 2 years to grow that chunk back to match the rest, but the damage is still growing out. Anyhow, unless I know you've visited "every" salon, I won't take my chances. I've tried going to more expensive salons and I always end up having to trim spots they missed. I use temporary color and only trim the ends, if I screw up well, I only have myself to blame and it didn't cost me $250 or more.
Tabatha, your impressions of Pat's salon were spot on! I love every correction you made in this episode. As you said,
"Clients need to be consulted with, stylists need to act professionally and remember that they are there to provide a service. It was something that these ladies had forgotten, and I figured a little etiquette lesson would be the best way to remind them, and it worked."
You missed the opportunity to help these ladies learn to treat their fellow staff and customers with respect and professionalism-especially in their interactions with their customers! The trip to the antiquated etiquette school for the historical stereotypical southern belle would have been more effective of an event if you had actually monitored the staff's technical and interpersonal communicative skills. That's the area you could have helped them with so much because your spontaneous solutions in the shop while it's humming with activity is your gift to the profession of hair styling. I appreciate what you do and it's interesting to watch how you approach the myriad of troubled situations and problem-solve so elegantly. Keep up the good work, Tabatha. Your work is important to the professional hair stylists out here.