Mumsy's the Word

Episode 4:'s Associate Editor counts down the top three "Really?!" moments.

The old time-y spelling of Pat's Hair Shoppe was certainly well deserved. As Tabatha noted, they were doing some seriously old school services in there. (What was going on with that hair dresser poking holes in that plastic wrap on her client's head?) And that's not particularly a bad thing, but there were a host of other issues which plagued this place. 

Really?! Moment No. 3 - Color Me Surprised

While the staff may have a deep knowledge of older techniques, their knowledge of hair dressing as a whole was spotty at best. When Tabatha asked about a common hair coloring practice, she had to ask four different stylists just to get the correct answer. Yikes! A patron might get quite the surprise if they ask for a certain technique to be done and their stylist does something completely different. Personally I don't like to make those sorts of gambles when it comes to my hair. 

Really?! Moment No. 2 - Swatch What Happens

Updating the color in the salon was a great idea. However painting swatches on the wall and never committing to one was not. You can't just leave the place looking like a work in progress. That's certainly not going to help customers forget that fact that you had to close down half of the shop because of the walkout. You can at least just paint over it in white for the time being or something. 

Really?! Moment No. 1 - Mumsy's the Word

I'm kind of obsessed with Tabatha's word of the week, "mumsy." Evidently it means that your salon looks like grandmother's attic, which Pat's Hair Shoppe certainly did pre-takeover. The thing that bothered me most decor-wise though were those old dressers they were using as stylists stations. The drawers didn't roll out, which drives me up a wall. If I were a stylist there and had to constantly pull out those squeaky drawers each time, I would probably go crazy. "Just hold on while I try and shimmy out this drawer!" Not exactly an ideal setup. 

Also, a grandmotherly salon setting just screams, "You're getting a perm whether you like it or not!" A horrifying prospect indeed.

Next week Tabatha's taking on the world of fro-yo. You might want to cover your ears when watching this one.

Meoww's Unexpected Departure

Tabatha was shocked to find the Meoww had sold the nail salon.

Meoww? I mean really, who picks that as a name? Maybe that was my first clue to a very long and arduous week.

I love getting my nails done, but that doesn’t mean I want to open a nail salon! Yet this was Meoww’s reasoning for opening the business. I am all for people following their passion, however it wasn’t a passion for her. She thought it would be a cash cow and that is not the reason to open a business.

I was gobsmacked at Meoww’s attitude toward her staff, clientele, and business especially when she was from an HR background. She was absolutely clueless.

I have seen a lot of interesting behavior, but I have never seen an owner crouched on the floor trying to get a technician’s attention or walk through the salon using a code word. Meoww had no rules, no standards, and no idea WTF she was doing or how things should have been done, and she didn’t seem interested in learning.

The staff was inexperienced and incredibly slow, I have never had a model leave the same as she walked in. I was shocked at the poor quality of work and even more shocked that Meoww thought her technicians were “fine.” She hadn’t bothered to do any quality control or provide any education, direction, or guidance. I realized very quickly that the staff needed serious education, and I asked Joey to come back and do an intensive day of training. The technicians really pushed themselves and wanted to do better; they asked questions worked hard and took the critiques from me and Joey very seriously, and at the end of the day it showed because there was improvement in their work.
I was skeptical about Meoww. She was so resistant even during the renovation she resisted by having a melt down because I removed the U bar! I saw a difference in Meoww on reopening day and I certainly saw a difference with the staff. I just hoped that they were all able to follow through and keep it up.

Sooo… When I went back for my check up, I can’t even tell you how surprised I was to walk up to the salon and see a new sign, name, and owner. I understood why the staff felt betrayed by Meoww, I felt the same way!