Cast Blog: #TABATHA

Pop Goes the Scalp Protector

Tabatha's Takeover Time Warp

Meoww's Unexpected Departure

A Serious Lack of "Synergy"

Jen and Tiffany's Unequal Partnership

Betrayal at the Barbershop

Bringing the "Old Chris" Back to Top Cuts

Tabatha Meets Her Twin

No More Naps at Salon Mogulz

Intruder Alert

Whatever Happened to Dianne Bennett?

Seeing the Future

Creepy Crawler Cooler

Blurry Vision

Who's the Boss

A Dog-Eat-Poop World

Dog Daze

A Secret Crush

Beauty School Dropout

Three Spreadsheets to the Wind

Family Matters

Farm Fresh

Chill Out

Brain Freeze

Mumsy's the Word

The Comeback

High End Hostility

Batter Up!

Living in the Past

Throwing Out the Hygiene with the Bathwater

All Grown Up

Pop Goes the Scalp Protector

Episode 3: Bravotv.com's Associate Editor counts down the top three "Really?!" moments.

This week's salon was beyond in every sense. I mean it was one catastrophe after another all amid a din of shouting and anger. Not exactly an environment conducive to high end customer service. Or really any decent service at all. Tabatha somehow managed to truly turn this one around, but let's reflect on the rocky, boughtetto boulevard she traveled before it was all rainbows and butterflies.

Really?! Moment No. 3 - Pop Goes the Scalp Protector

This was painful to watch. Seeing that purple goo/scalp protector erupt all over that poor patrons face was terrifying. I was kind of nervous before Tabatha said it was scalp protector that it would be some sort of burning, abrasive substance. Nothing would shut down a salon faster than burning of a customer's face. At least I imagine such would be the case.

Really?! Moment No. 2 - Unhappy Birthday

Oh Nykesha... It probably wasn't the wisest idea to make your first order of business on opening day trying to schedule vacation days for your birthday. Especially given the fact that you'd just been suspended for two weeks. Also where was the logic in cleaning with dirty towels? Isn't that counter-intuitive? Was there some sort of towel shortage? It was definitely a relief when Tabatha learned she was let go during her six week checkup.

Really?! Moment No. 1 - A Not So Val-iant Effort

However the relief that Nykesha was let go paled in comparison to finding out Valerie had been let go. It was pretty clear right off the bat that she wasn't going to change her habits for anyone. What did she have against closed-toe shoes? I don't quite understand how it's possible to not own any. And it's not as if this salon is in Key West, it's outside Philadelphia! It's cold, there's rain and snow. How could it possibly be more comfortable to wear flip-flops in the snow rather than normal (or as Valerie would say, "hoe-ass") shoes? And wouldn't you end up with hair all over your feet from walking around the salon? It was a very strange situation.

The final nail in the coffin was when she ignored that new customer, then told her they had no availability, and then said they did in fact have availability. Had she even checked the schedule? Total reopening day fail.

Next week Tabatha heads south to a salon where half the staff has already walked out. That's got to hurt.

Meoww's Unexpected Departure

Tabatha was shocked to find the Meoww had sold the nail salon.

Meoww? I mean really, who picks that as a name? Maybe that was my first clue to a very long and arduous week.

I love getting my nails done, but that doesn’t mean I want to open a nail salon! Yet this was Meoww’s reasoning for opening the business. I am all for people following their passion, however it wasn’t a passion for her. She thought it would be a cash cow and that is not the reason to open a business.

I was gobsmacked at Meoww’s attitude toward her staff, clientele, and business especially when she was from an HR background. She was absolutely clueless.

I have seen a lot of interesting behavior, but I have never seen an owner crouched on the floor trying to get a technician’s attention or walk through the salon using a code word. Meoww had no rules, no standards, and no idea WTF she was doing or how things should have been done, and she didn’t seem interested in learning.

The staff was inexperienced and incredibly slow, I have never had a model leave the same as she walked in. I was shocked at the poor quality of work and even more shocked that Meoww thought her technicians were “fine.” She hadn’t bothered to do any quality control or provide any education, direction, or guidance. I realized very quickly that the staff needed serious education, and I asked Joey to come back and do an intensive day of training. The technicians really pushed themselves and wanted to do better; they asked questions worked hard and took the critiques from me and Joey very seriously, and at the end of the day it showed because there was improvement in their work.
I was skeptical about Meoww. She was so resistant even during the renovation she resisted by having a melt down because I removed the U bar! I saw a difference in Meoww on reopening day and I certainly saw a difference with the staff. I just hoped that they were all able to follow through and keep it up.

Sooo… When I went back for my check up, I can’t even tell you how surprised I was to walk up to the salon and see a new sign, name, and owner. I understood why the staff felt betrayed by Meoww, I felt the same way!