This week's salon was beyond in every sense. I mean it was one catastrophe after another all amid a din of shouting and anger. Not exactly an environment conducive to high end customer service. Or really any decent service at all. Tabatha somehow managed to truly turn this one around, but let's reflect on the rocky, boughtetto boulevard she traveled before it was all rainbows and butterflies.
Really?! Moment No. 3 - Pop Goes the Scalp Protector
This was painful to watch. Seeing that purple goo/scalp protector erupt all over that poor patrons face was terrifying. I was kind of nervous before Tabatha said it was scalp protector that it would be some sort of burning, abrasive substance. Nothing would shut down a salon faster than burning of a customer's face. At least I imagine such would be the case.
Oh Nykesha... It probably wasn't the wisest idea to make your first order of business on opening day trying to schedule vacation days for your birthday. Especially given the fact that you'd just been suspended for two weeks. Also where was the logic in cleaning with dirty towels? Isn't that counter-intuitive? Was there some sort of towel shortage? It was definitely a relief when Tabatha learned she was let go during her six week checkup.
Really?! Moment No. 1 - A Not So Val-iant Effort
However the relief that Nykesha was let go paled in comparison to finding out Valerie had been let go. It was pretty clear right off the bat that she wasn't going to change her habits for anyone. What did she have against closed-toe shoes? I don't quite understand how it's possible to not own any. And it's not as if this salon is in Key West, it's outside Philadelphia! It's cold, there's rain and snow. How could it possibly be more comfortable to wear flip-flops in the snow rather than normal (or as Valerie would say, "hoe-ass") shoes? And wouldn't you end up with hair all over your feet from walking around the salon? It was a very strange situation.
The final nail in the coffin was when she ignored that new customer, then told her they had no availability, and then said they did in fact have availability. Had she even checked the schedule? Total reopening day fail.