Pop Goes the Scalp Protector

Episode 3: Bravotv.com's Associate Editor counts down the top three "Really?!" moments.

This week's salon was beyond in every sense. I mean it was one catastrophe after another all amid a din of shouting and anger. Not exactly an environment conducive to high end customer service. Or really any decent service at all. Tabatha somehow managed to truly turn this one around, but let's reflect on the rocky, boughtetto boulevard she traveled before it was all rainbows and butterflies.

Really?! Moment No. 3 - Pop Goes the Scalp Protector

This was painful to watch. Seeing that purple goo/scalp protector erupt all over that poor patrons face was terrifying. I was kind of nervous before Tabatha said it was scalp protector that it would be some sort of burning, abrasive substance. Nothing would shut down a salon faster than burning of a customer's face. At least I imagine such would be the case.

Really?! Moment No. 2 - Unhappy Birthday

Oh Nykesha... It probably wasn't the wisest idea to make your first order of business on opening day trying to schedule vacation days for your birthday. Especially given the fact that you'd just been suspended for two weeks. Also where was the logic in cleaning with dirty towels? Isn't that counter-intuitive? Was there some sort of towel shortage? It was definitely a relief when Tabatha learned she was let go during her six week checkup.

Really?! Moment No. 1 - A Not So Val-iant Effort

However the relief that Nykesha was let go paled in comparison to finding out Valerie had been let go. It was pretty clear right off the bat that she wasn't going to change her habits for anyone. What did she have against closed-toe shoes? I don't quite understand how it's possible to not own any. And it's not as if this salon is in Key West, it's outside Philadelphia! It's cold, there's rain and snow. How could it possibly be more comfortable to wear flip-flops in the snow rather than normal (or as Valerie would say, "hoe-ass") shoes? And wouldn't you end up with hair all over your feet from walking around the salon? It was a very strange situation.

The final nail in the coffin was when she ignored that new customer, then told her they had no availability, and then said they did in fact have availability. Had she even checked the schedule? Total reopening day fail.

Next week Tabatha heads south to a salon where half the staff has already walked out. That's got to hurt.

A Serious Lack of "Synergy"

Tabatha couldn't believe how clueless the owner of House of Synergy was about his business.

Synergy is about multiple things working together to produce an effect greater than the sum of their individual efforts. Well news flash of the day: this was not happening at the salon. But the amazing thing was Reg the owner was totally clueless as to why.

I have never seen a salon that offered “teeth whitening” in the middle of the salon floor. It was absolutely disgusting, and I haven’t even gotten started on the vagazzling or the terrible behavior and unprofessionalism of the staff.  House of Synergy was a mess.

I found Reg incredibly frustrating; he truly had no idea what was going on in his business. He knew nothing about the industry, let his staff walk all over him, had no standards, wasn’t practicing or trying to build his clientele, and his management style was to whine. That wasn’t helping his business or his staff, and it drove me crazy.
The salon is a booth rental salon, which means each stylist rents their space and is responsible for it. The issue is that most clients don’t know the difference between a commission and a rental salon, and frankly, they don’t care. All the stylists in this salon had the mentality that they didn’t need to help out or do anything to improve their business. But what they didn’t realize was it was their business, so acting unprofessionally by not cleaning or taking responsibility didn’t just affect Reg, it affected them all.

I was glad to see them all communicating and discussing the issues of the salon, and I was glad to see Reg finally stand up and take charge. I was also pleased to see the stylists taking responsibility for themselves and the salon by committing to work together as a team to improve the business.