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When I took over Barkingham Palace, it was a business on the verge of going to the dogs. This doggie daycare and grooming facility was a classic example of a business being undermined by a pair of owners who were not on the same page with their management styles. And to make matters worse, Tania, the owner who was in the business most often, did not have the people skills necessary to manage staff and interact with customers. When I arrived, I was struck by Tania's erratic behavior. She went from anger to tears in a flash, and her staff was tip toeing around her.
Tee, the other owner, was protecting her partner rather than doing what was best for the staff and her business; she was essentially enabling Tania's mood swings. In order for any kind of customer service driven business to be successful, there needs to be a consistent message and expectation for the staff, and the staff needs to feel motivated by clear goals and feedback.
Just finished watching this episode and I have to say, I love Nik! She is the sweetest person. I don't understand how Tania could possibly be mean to her! I hope she gets a new job stat!
Always enjoy your shows but really LOVED this episode with all the adorable 4-legged "babies"...
Thank goodness you "took over" to try and get this business as it should be for these doggies..
Would love to get an "update" on how everything is going now..HOPEFULLY they took your advice and it's now a BETTER place..
I'm watching the episode right now. I manage a tanning salon and the owner/boss has been terrible about her mood swings with the staff and most of us are being forced to tiptoe around her too. It is so hard to love your job and even your boss as a friend, but become unhappy with where you are due to a lack of motivation, owners anger issues or frustration towards staff, supplies always running low even during season now, and ever changing rules that only change to fit what the owner wants or needs at that time. If you would ever like to come into a tanning salon and take over I have the perfect one for you! I love the staff and customers I have bonded with over the last three years, but things are getting bad and if something doesn't change soon I'm going to have to start searching for something else. The salon has been around for ten years and I would love it to continue to do well or even better, I do not want to leave, and possibly lose the friendship I have made with my boss, but the longer things go the way they are the more I worry none of these things will be possible and all will be lost.
I felt so bad for those groomers last night. They were wonderful! Tania needs to start taking her meds and realize what great employees she has.
I agree. Watching the show, I was rather horrified to see Tania's behavior not only toward her staff, but toward those poor dogs. She may think she has compassion for the little animals, but I found her to be cruel with that water bottle. Her inability to clean up after the dogs also indicates she might not love them as much as her mouth confesses.
Good job, again, Tabatha. I hope they do get a decent manager in that place. Pity you invested so much money if they don't get the changes done.
Thanks for another fantastic episode.
Whoa, that Tania is a piece of work. I hope those groomers find jobs and let that speak to Tee finding her backbone. I'll tell you what I don't think that Tania has any "skin" in this game. If she really had any debt or dollars on the line we'd have heard about it ad nauseum. If I were those groomers I wouldn't stay one more minute, put your efforts into finding a new place to work. And I hope that potential clients in that area have seen the program and if they do decide to become clients hold them to a very high standard.
Nik seemed like a total sweetheart! I can't stand how crazy Tania seemed to prey on her. Tania needs to be medicated, I can't believe her spouse Tee wouldn't make her take crazy pills to calm her down. Watching crazy Tania hitting herself while she's pretending to refrain from talking was over the top. What a shame that the staff is subjected to crazy like that. No respect for that sort of behavior. Pray Nik finds something better & saner, she deserves it, the whole staff does!
I would just like to say, I truly enjoy when you go into a new beauty salon and whip them into shape. I also like the way you teach some of the ladies how to do a consultation. I've been in shops and all they'll ask you to do, is look through a beauty book and pick a style.They're interpretation is usually far from what I wanted.
I agree--I would gladly have Nik groom my dogs but I would NEVER patronize a business where the owner argues with a customer, as Tania did. She is mean. YOU GO NIK!!!
I'm so glad you're back, Tabatha. When I go to a new salon, I always evaluate in terms of "What would Tabatha think of this place?" I loved this show. I really think that Tania needs some kind of medication, as she seems to unstable emotionally. I really wanted to smack her. Love you Tabatha.
I so wish I had money, I would give Nik and her coworkers the money to open up their own place. Can you imagine how profitable it would be to have a dog groomer who could make your dog look cool instead of just the standard snip, snip? I don't know if Tonya is intellectually challenged or nothing more than a bully who has nothing to live for other than her bulliness. Either way I hope Nik understands that she is really talented (and cute) with a great personality and I hope she can leave that hole and find a job where she is treated like the wonderful groomer she is. I about died when that creep actually had the nerve to say she wanted to help Nik with self-esteem. How about stop being a creepy bully and treat her right? It's not Nik, it is you Tonya. Nik, the people who are the biggest bullies are the people who have nothing going for them, no smarts, no creativity, so they lash out at others to try to justify their existence. Keep looking for another job, you are too good to stay there, they are disgusting employers.
OMG-Tania is a complete loon and her wife is in complete denial! I get so angry when people who don't know anything about animals get into a pet business. The poor animals are the ones who pay the consequence. I can go on an on about everything they are doing wrong, but it would take all night! This business seems doomed and I would never leave my dog there. Yes, I do work in the pet industry-12 years.
Nik - run....run far far away honey! You don't deserve to have to work for that horrible woman. I have been in mgmnt for years and you don't motivate your staff like that. You would be valued some where else. I know what I'm talking about. Value yourself!!!!
Tania was a real piece of work, wasn't she?
But this is the first time in Tabatha show history where she let someone else critique the haircuts. ;-)
I havent seen this episode yet. I just wanted to tell you how funny it was when I saw a commercial for your show that a female said she wished she could be in your pouch like a kangaroo, lmao... I'm still laughing at that one
wow, the problem with people like that is, as was pointed out, they just don't get it and never will. I wonder what happened to that place and what they think when they watch themselves on TV. Can't see that broadcast being good for business and certainly don't see her leaving of her own accord. Just glad I'm not working there.
I love Tabatha. You need to have more shows with women like her, and less shows with women like the Real Housewives. Tabatha is a strong, independent, smart, confident woman!
Tabatha, I have to say that your actions regarding Barkingham palace were spot on, as they always are when you take over. With regards to this specific scenario, I believe it may be possible that there were/are some undiagnosed psychological issues where Tania is concerned. Watching the episode her mood swings were very erratic and sudden, and her lack of anger management skills only made matters worse. I have to say that it is very possible even likely that Tania might have Bipolar disorder or something of a similar nature. Combine that with her inability to accept any kind of responsibility for her own actions or as the case may be with the shop her in-action. I hate to say but unless Tee actually does as you suggested at the end of the episode and find another manager to replace Tania, Barkingham Palace is not going to make it at all. I will say this, with regards to the groomers more specifically Nik, I think your actions with them helped them in a very big way. To have someone come and validate them as workers was exactly what they needed. I do hope that if things don't work out at Barkingham Palace that they find a job very quickly, Brenda and Nik are far too talented to be frittering their skills away at an establishment where they aren't appreciated or acknowledged. I know that Tee appreciates and acknowledges them but it seemed that Tania was the one they interacted with most, and with her passive aggressive BS and criticism of their work I don't think Tee is enough for them to want to stick around. I really hope that Tania is removed from the equation, because honestly she is the problem and nobody else.
I watched this episode and could not believe the behavior of Tania....? What a complete lunatic! Something is really off with her......she should not be in charge of people or animals....she has a partner with no backbone and that seems so pathetic as well. Poor Nik.....that was terrifying to watch how she was treated, but great when you defended her. I felt terrible for the staff when you left.....there has to be a different job for them out there! I would imagine after this show aired, they do not get any business at all.
Hi Tabatha, I just want to say I love your show because you say it like it is. This episode held a special place in my heart because my dog is a rescue dog. I adopted him from a shelter 3 years ago and he is the Love of my life! He is the most loyal, innocent thing that I have ever had in my life. He is my baby. I take my dog to Petsmart and they bathe and groom him and they do a wonderful job. Their grooming salon is always clean and they are very responsible and they are great with the dogs!! Now back to this episode. What was up with Tania? She was a nervous wreck, the way she would cry and her hands would shake. I think she really does need to be put on some type of medication. Then I felt really bad for Nik. She seemed so insecure and it wasn't very nice the way Tania spoke to her. And then Tee doesn't say anything. What is wrong with this picture? Tanis was making me nervous when she kept rubbing herself and jumping. Very strange and you were right, she is exhausting. I would never let my dog go to a place as dirty as that. Another thing I was confused about was they said they accepted dogs under 25 pounds and the sign outside says "All sizes welcome." Very weird environment. Tania says she works on Nik's self esteem, uh I don't think so! I hope all goes well for the staff and for those poor innocent dogs. Thanks for your show Tabatha. Take care.
OMG!! Tania doesn't get it. She is the evil wicked witch who is off her meds She really needs to go so the groomers can put out their best work. Promote one of the groomers as a manager so they can help out and know how to treat dogs and their owners.
Hi Tabatha, I feel for the dog groomers, especially Nik who is in the middle Tania's storm of mood swings and passive agressiveness. not the way to treat your employees. employees want to feel respected and appreciated for their hard work. I wish the dog groomers the best and I hope they can find jobs somewhere else or maybe start their own dog care salon.
After watching this episode, I have to agree with the first poster that there is definitely evidence of mental instability in Tanya’s case. Normal people do not burst into tears several times a day, and force those around them to tiptoe. Another peculiarity was Tanya’s obsession with her physical appearance and makeup. Definitely a strange bird! Hopefully, seeing herself on the show will prompt her to take some action in terms of diagnosing her underlying issues (bipolar does seem likely). Nik should go to the other grooming salon featured and ask for a position! She did a great job on the dog!
HI TABATHA- I ENJOY WATCHING YOUR SHOWS EVERY TUES. WISH YOU WERE ON MORE DURING THE WEEK. I THINK YOUR WAY OF COMMUNICATING IS THE ONLY WAY TO GO. OPEN, HONEST, DIRECT, SINCERE, TO THE POINT AND YET YOU ARE EMPATHETIC WITH PEOPLE WHO ARE GOING THROUGH A HARD TIME. I JUST LIKE YOU SO MUCH. I KNEW THAT TEE WOULDN'T CHANGE. SHE LOOKED LIKE SHE HAD A REAL PROBLEM FROM THE BEGINNING TO CHANGE WHEN YOU CORRECTED HER. MAYBE IT WAS THE MESSED UP HAIR AND HER WHACKED OUT EYES. ANYWAYS, THOSE POOR STAFF AND DOGS HAVE TO PAY THE PENALTY. HOPEFULLY SHE WILL ACCEPT YOUR SUGGESTION FOR A MANAGER TO STEP IN. THANKS AGAIN FOR AIRING YOUR WONDERFUL COMMUNICATION SKILLS AND WAYS TO MANAGE ANY SUCCESSFUL BUSINESS OPERATION. YOU ARE WONDERFUL TO WATCH!!!
I really hope that somewhere in a private aside that we the viewers did not see, that Tania was prompted to see a psychiatrist for a full mental evaluation. She is clearly unbalanced and needs a mental health intervention. Clinical depression can cause the instant tears and irrational, erratic behavior and "it's not me, it's everyone else" viewpoint (making it impossible to communicate with any rationale).
People saying they want to "smack" her or she's "crazy" or she's a "piece of work" only promotes the stigma that comes with mental illness (including depression). Oftentimes, the person with clinical depression doesn't even realize they have it (they are stuck in their own irrational reality) which is why it's important to recognize the signs - so those close to someone with depression can prompt them to get help.
I wanted to hug the groomers. Nik got such a good review from the professional experienced groomer from the other shop that there was no reason for her boss to nit pick everything she did. It actually broke my heart when Tania said things like 'I work on her self esteem' and 'No I just get angry at you honey' straight to her. Yeah, constantly putting your employee down really builds them up. I feel as if Tania wants to be a groomer so she takes things out on Nik who is good at it, they could really teach each other a lot! I hope Nik knows how valueable she is and finds herself a good home somewhere that would appreciate her.
Tania was truly rude, unprofessional, and a complete basket case. Which is an understatement. She has no business being a leader in any sort of business. Tania is bad for business.She was downright hurtful to Nik. Her comments were out of line and extremely hurtful, especially when she says she wants to build self esteem, but yet tears it down in the same breath. I don't see how that is helpful.
Wow, this was excruciating to watch. I have seen this before in my own professional life, a business held back by the personality disorder of the owner and their enabler(s).
I kept thinking that Nik would be better served going to LA Dogworks and asking for a job. Unless Tania leaves, Nik will never be happy. Plus, it looked like Brenda was looking for another job as well. Hopefully Tee will see that footage and will decide to hire another manager and ask Tania to be a "silent" partner. I thought Tabitha was going to suggest that in the beginning. That was what I thought would be the best solution for everyone. I think Tania needs therapy.