Three Spreadsheets to the Wind

Episode 7: Bravotv.com's Associate Editor counts down the top three "Really?!" moments.

Just when I thought this season would have a 100% success rate, along came Brian and H Design. Wow. Just wow. I think this may go down in Tabatha history as the saddest takeover ever. That staff wanted to be there and wanted the salon to succeed. Brian unfortunately made that impossible between not supplying the salon with products and his hands-off yet controlling approach. The episode was in fact one giant "Really?!" moment, but I've still selected a few of my faves.

Really?! Moment No. 3 - Product Displacement

Brian does not trust his staff. Not even slightly. It was to the point where he made them pay for hair products and dyes out of pocket. And not only that, he sold product to them himself at an inflated cost. Huh? Wouldn't you want to give your own employees a discount? So that, I don't know, they can afford to be well stocked and provide quality service? Guess not...

But besides that, half the stylists were in serious need of some education. But when it's that hard to get some more hair dye, I don't think any tuition reimbursement is going to be doled out, well, ever.Really?! Moment No. 2 - Tabatha Time Warp

Of course, as we've come to see over four seasons, Tabatha is not easily shaken. It takes something pretty outrageous to crack that steely exterior or put her in a situation where she doesn't have a biting remark. But Brian managed to break her in a way that I have not yet seen before. He kept glossing over what she was telling him, listening without hearing to the point where Tabatha finally just took her head in her hands and said in a dreamy voice, "Far out." What? Did Tabatha fall down a worm hole into the '60s? I can't say I blame her, the insanity at H Design would probably would have left me addled as well.

Really?! Moment No. 1 - The Return

Well a relapse salon had to happen eventually, and this was it. A quarter of the salon walked out since Tabatha left. I mean, you have to recognize that you're doing something wrong after that, right? Wrong. When Tabatha confronted him about it, he was full of excuses. Again. I think the best part of the episode was Tabatha telling him off at the end and walking out before he could say anything. Bam! Spreadsheets can't save you from the wrath of Tabatha Coffey, Brian. Nor can they save your business.

Next week Tabatha takes over a beauty school on the verge of flunking out (of business).

Meoww's Unexpected Departure

Tabatha was shocked to find the Meoww had sold the nail salon.

Meoww? I mean really, who picks that as a name? Maybe that was my first clue to a very long and arduous week.

I love getting my nails done, but that doesn’t mean I want to open a nail salon! Yet this was Meoww’s reasoning for opening the business. I am all for people following their passion, however it wasn’t a passion for her. She thought it would be a cash cow and that is not the reason to open a business.

I was gobsmacked at Meoww’s attitude toward her staff, clientele, and business especially when she was from an HR background. She was absolutely clueless.

I have seen a lot of interesting behavior, but I have never seen an owner crouched on the floor trying to get a technician’s attention or walk through the salon using a code word. Meoww had no rules, no standards, and no idea WTF she was doing or how things should have been done, and she didn’t seem interested in learning.

The staff was inexperienced and incredibly slow, I have never had a model leave the same as she walked in. I was shocked at the poor quality of work and even more shocked that Meoww thought her technicians were “fine.” She hadn’t bothered to do any quality control or provide any education, direction, or guidance. I realized very quickly that the staff needed serious education, and I asked Joey to come back and do an intensive day of training. The technicians really pushed themselves and wanted to do better; they asked questions worked hard and took the critiques from me and Joey very seriously, and at the end of the day it showed because there was improvement in their work.
I was skeptical about Meoww. She was so resistant even during the renovation she resisted by having a melt down because I removed the U bar! I saw a difference in Meoww on reopening day and I certainly saw a difference with the staff. I just hoped that they were all able to follow through and keep it up.

Sooo… When I went back for my check up, I can’t even tell you how surprised I was to walk up to the salon and see a new sign, name, and owner. I understood why the staff felt betrayed by Meoww, I felt the same way!