Absentee owner, Kim Krohn, has an "I don't care" attitude that has poisoned her staff and left her salon rudderless. Even though her house is in foreclosure, Kim barely spends time in her failing salon, and her staff have checked out too. When Tabatha tries to show Kim that she needs to be present because actions speak louder than words, Kim is resistant to stepping up. Will Tabatha be able to give Kim and her husband the huge wake-up call they need to save the salon and their home?