A Serious Lack of "Synergy"

Tabatha couldn't believe how clueless the owner of House of Synergy was about his business.

Synergy is about multiple things working together to produce an effect greater than the sum of their individual efforts. Well news flash of the day: this was not happening at the salon. But the amazing thing was Reg the owner was totally clueless as to why.

I have never seen a salon that offered “teeth whitening” in the middle of the salon floor. It was absolutely disgusting, and I haven’t even gotten started on the vagazzling or the terrible behavior and unprofessionalism of the staff.  House of Synergy was a mess.

I found Reg incredibly frustrating; he truly had no idea what was going on in his business. He knew nothing about the industry, let his staff walk all over him, had no standards, wasn’t practicing or trying to build his clientele, and his management style was to whine. That wasn’t helping his business or his staff, and it drove me crazy.
The salon is a booth rental salon, which means each stylist rents their space and is responsible for it. The issue is that most clients don’t know the difference between a commission and a rental salon, and frankly, they don’t care. All the stylists in this salon had the mentality that they didn’t need to help out or do anything to improve their business. But what they didn’t realize was it was their business, so acting unprofessionally by not cleaning or taking responsibility didn’t just affect Reg, it affected them all.

I was glad to see them all communicating and discussing the issues of the salon, and I was glad to see Reg finally stand up and take charge. I was also pleased to see the stylists taking responsibility for themselves and the salon by committing to work together as a team to improve the business.

You May Also Like...

Recommended by Zergnet

Jen and Tiffany's Unequal Partnership

Tabatha explains how she finally broke through to these salon owners.

Partnerships need to be equal and supportive, and there has to be good communication -- Bombshells had none of that. It was two owners acting like individuals, not communicating with each other or their staff. One owner was treating the salon like an ATM machine, taking money and buying things whenever she wanted, while the other owner carried the burden of debt. It was confusing to the staff, it was building resentments, and it was causing the business to fail.

The staff felt like they had to pick sides and it was difficult for them. They just wanted bosses that were on the same page and helping guide them. All the staff had thought about leaving, and some had actually already handed in their notice. It was interesting listening to the staff -- they all felt like Jennifer was a doormat to Tiffany and was so stressed that she wasn’t proactive, and Tiffany did whatever she wanted when she wanted. As with children, the staff knew who the good cop was and who was the bad cop was, so they knew how to play the game of getting what they wanted. However they also recognized it wasn’t helping them, their business, or the salon and it had to change.

I had a hard time getting through to Tiffany. She was incredibly defensive when I spoke to her and had many excuses for her actions and behavior. Jennifer on the other hand was like a ticking time bomb. She was very emotional and stressed, and I could see she couldn’t continue the way she was. I decided to have them do an obstacle course tethered together as a quick way to get them communicating and relying on each other, because just talking wasn’t getting through to them. I hoped it would break down walls, and it worked. I was surprised at how well Tiffany motivated and encouraged Jennifer when she was having a hard time on the course.

It was great that Jennifer took over the finances, since it wasn’t Tiffany’s forte. I felt the girls were starting to get on the same page, the staff felt that so as well. I am optimistic about their future.

You May Also Like...

Recommended by Zergnet