First let me say I am happy to be back for Season 5!
Where do I start with Salon Mogulz? How about the obvious: What characters!
Tanzy and her staff faced an interesting business dilemma, a neighborhood that was changing and growing very quickly around them, which required them to change and keep up with the area in order to grow and service a more diverse clientele, keep up, and stay viable.
Well the first problem was the lack of professionalism and customer service! Tanzy wanted a high end salon, but she was just as guilty of bad behavior as her staff, and this lack of focus and leadership affected her staff so they thought it was OK to act in this manner. Using dirty towels, yelling across the salon, eating on the salon floor, ignoring clients, having a filthy environment, and allowing stylists to leave for naps is far from high end.