Change is hard, especially when you are told that you are the one that needs to change. The truth is that the management and interior design at Ten Salon was not working, and Kwanna took it personally instead of using good business sense. When I first walked into the salon, I was amazed at how blocked off and cold it was. The circle design didn't work at all. People from the outside had no idea it was a salon and spa, and the people on the inside of the circle couldn't see any life or daylight. People are attracted to the buzz surrounding a salon, and Ten Salon wasn't generating buzz. Kwanna told me that she was passionate about the hairstyling industry, so I was surprised she wanted to hide it away.