I just wanted to say that I enjoy your program immensely, because you take what is on it's face a poorly manged business and turn it around based on sound principles of management.
I am an educator and performance improvement specialist, so I watch your show from a different perspective in changing attitudes and developing positive behaviors that provide for a work environment that motivates personal growth that facilitates intrinsic motivational behaviors which produce the highest quality work from employees, and a work environment employees respect and can be proud of to look forward to getting up each day to go to work. I especially love your "were adults and not children needing a babysitter approach" to communication.
Constructive criticism by mature employees should be welcomed if an individual really cares about the work they do and wanting to improve upon it. If I had someone such as yourself coming into my business, I would feel honored to learn from your expertise.
They too should acknowledge that to become better at what they do. Thats growth everyone should support. Your techniques work in any group organization.
Well that's my 2 cents.