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Tabatha Coffey
Lab Experiment Gone Wrong: Tabatha Coffey points out what went wrong at Hair Lab.

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Hair Lab was like an experiment gone wrong to me - the partnership between Tim and Kathy was totally unfair and Tim didn't get it. No owner should only take, take, take from their business - they need to put into it. All the staff viewed Kathy as the boss and Tim as one of their fellow workers. Yet the fact that Tim took everything he made from the salon and Kathy was barely able to pay her rent was unfathomable. The entire staff felt that Kathy worked too hard and had too much on her plate. They all noted that they very rarely saw Tim because he was stuck in his corner and he never gave them feedback on their performance or work.

The staff was okay, but the lack of leadership, education or rules had allowed them to become complacent. Julie Anne had a problem with communication - she was scattered and nervous and didn't make clients feel at ease. I also felt that her prices were way out of line, especially in comparison to the other stylists in the salon (many of whom had been there much longer and had a larger clientele.) Julie Anne hadn't been at Hair Lab for that long, and it was bad business for her to charge so much when she lacked communication skills and a substantial client base. Mazi had been at the salon a long time and has a good client base, but she lacked discipline and felt she didn't need to change.

Comments

8 Comments

: 11/18/2009 - 4:19pm; j; Tabatha...You are Too Fine!!!

: 11/03/2009 - 8:59pm; cesar; u are soooooo great and wath u do ..i love that u are back!!!!
i have larnd soooo much from u....

: 10/29/2009 - 7:34pm; Robina; Hi Tabatha,
I have a mechanical buisness & the rules you apply to the salons are the same as in any business. I have guys that think they are just here to do the work & in there own time (pretty much). It is killing the profitability. I have talk, explained, threatened, put it on paper as well as the whitboard but nothing changes. I have asked them to talk to me with thier concerns or ideas but I am always met with silence & blank faces. I feel I need to change my staff but that's easier said than done also. I am also in a situation very much like Kathy of HairLab. I would love it if you could give me some advise. Please

10/28/2009 - 6:04am

ViewerAust

Love your show Tabitha and the things you do for these people. They are lucky to have you help them. Tim was not such a nice guy, taking more money when Kathy put up all the money for the shop.

In this episode the lady with the red hair looked like Molly Ringwald, would love to know if they are related!

Keep up the good work Tabitha.

08/05/2009 - 8:55pm

Mia

Dear Tabatha,

You are just too good in this!!! I am so happy to see you trying to save their business with your expertise, I will keep watching your show here in Taiwan. And you you keep on saving these atrocious salons.

Yours truly,

Mia

08/04/2009 - 4:52pm

Renee

Tabatha,

I just saw your show for the first time this weekend and I love it! I do not know how I missed it when it originally aired. I am not a salon owner but I am very business minded and I love what you do on your show. You give them straight talk and really shape them up. I am a huge fan and I hope I have a chance to see more.

Wonderful job!!!!

08/02/2009 - 9:42am

Deb

Tabatha,
I saw an episode yesterday for the first time. You are great!!!
I would be a pleasure to meet you. Is there a schedule for your future visits to salons?

I would love(and desperately need) a hair makeover. Any recommendations for a hair salon near me?

04/09/2009 - 3:02pm

Derwin

Tabitha, Fir the first time I watched your show and I must say you are a person I would love to meet. you tell it like it is in a direct way and although you can come across harsh, it is what people need.

I think Tim is a leach and he should be made to Pay a booth fee per week or a percentage of his earnings. For him not to put any money up to start the business and to have a corner where he makes his money and not contribute is Appalling!! Thank you Tabitha for calling a spade a spade...