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Janeen is a really good colorist with a solid clientele and a nice salon, she opened the salon with her sister as a business partner and she abandoned Janeen and the salon. This caused Janeen to lose control of her stylists as cutting wasn't her expertise and she felt frustrated and let down.
The salon needed a manager and Janeen hired Nicole to help her with the day-to-day running of the salon. The problem was the staff didn't respect Nicole and Nicole was a lousy manager, and in my opinion the biggest problem in the salon.
With some encouragement Janeen realized that she needed to let go of her anger and resentment toward her sister to help move herself and her business forward and I was very proud of her. The staff really responded to the changes in Janeen and did a great job at the reopening, except for Katie who clearly needed more guidance with her work and her confidence. I was disappointed in Nicole not wanting or trying to change for the salon or for Janeen. I was thrilled when Janeen called me with the news of letting Nicole go, it really showed me the commitment she had to her business and that she was on the right path.
I truly enjoy your show. I have been doing hair for 4 years now and I was always told that I could use color and bleach at the same time. However I was told to do it the lazy way. After watching your show and learning the proper way my client said her hair looked the best it has ever looked. Thanks.
I have a client that needs help with her salon......I have seen all of your shows and don't do hair or own a salon, but my client and friend does and needs your help badly.....please oh please come help her....
Thanks Linda :)
I may be writing this so late in the post season that you will not see my thoughts on your post, but I feel I have to disagree with you on one point. I was a salon manager, previously a stylist, at a high end salon. Now, having said that, the salon was owned by four sisters, of which, one was a hairdresser, and the rest were not. We all handled complaints and addressed customer issues, and we felt confident doing so because we know what customers want. Customer service is easy if you care about your customers, and it doesn't matter what your expertise is; your expertise should be customer service. I do agree on all other listed points though. The styling part of the staff was sub-par, at best. Our staff was highly trained and professional, and it helps when you believe what you are standing behind.
LOVE, LOVE, LOVE your show! You are an inspiration! I have tons of respect for you! Great job...and I would hug you, but you wouldnt like it :)
Love your show Tabatha... Also I saw you at the Hard Rock in Biloxi last weekend started to speak to you and your crew but didn't want to intruded but you all looked like you where having a blast...
Love your show Tabatha! Amazing about what you can learn about people from watching their reactions to you. I hope you will do a follow up on the salons and how they are doing further down the road.
Will you marry me, Tabatha? Ok, it's not legal yet.. And we've never met.. Dinner? Coffee? Same city at the same time? Anything?? Muhahaha! I never was the cool girl. Seriously, your show can gear most people to success, regardless of their chosen field. I appreciate your ethics. Thank you!
Tabitha, I'm a CPT in the Army and I am a straight male. (no discrimination here, just a point)I can't believe I fell in love with your show and watch it religiously. Everyone sees the tough attitude as you fix places up, but they don't see the core leadership qualities you posses that are a recipe for success in almost any environment. What you do makes sense to me and is a similar approach I would take as well. So just wanted to say my hat is off to you and from an unlikely fan as well. I hope you understand I can't profess my love of your show to my peers, which is why I wanted to at least share it with you.
I just wanted to add I know (knew, but now know a little thanks to you) nothing about hair. It is not an interest, not a passion of mine yet I still love your show. That says a lot I think :
While I rejoice at the axing of Nicole, I feel like it was an attempt to give viewers surrogate closure on the Nikki/Browne & Co fiasco of a few weeks before. I am sorry to say, nothing but the closed sign on the real B&C will scratch that itch. Nevertheless, this was a satisfying episode on its own. Just not the epoch-making event that was promised.
tabatha, your advice appears to be the kind of tough love a lot of these clueless business owners need to, but don't always want to hear when running a SERVICE business. as someone who spent her formative years in a strict and highly professional retail environment, it amazes me that any of these salons claim to be "upscale" when every ugly seam shows to their clients.
janeen in western springs might re-think her entire approach. while nicole was, indeed, a horrible thorn in that business (good riddance to her and her attitude--and awful look, btw), everything from the stylists' own looks (not confidence-inspiring) and customer experience need to be re-thought. why so much blond? who interviews a client when they're already washed and in the chair? did you notice what they looked like when they walked in? did you bother to understand their needs and what they wanted out of a new look? this salon was still acting like a discount salon like supercuts in an area where the median income might bring in a better grade of client. earth moon and sun might try to get out and understand how more successful salons operate, and why their potential customers are going there.
Tabatha I love your show,I have been in the industry for over 20 years and I see so many great Ideas that you give the salons,I am working as a stylist now,I have been a manager ,owner and educator.I wish the salon I am in would use a few of your ideas,it is a staff that has been there along time and they are stuck in there ways, I watch the manager struggle with them and I feel sorry for her,she has been watching your show,I think she is not sure how to use your information in a way they will work with her.I want to say Thank you for such a great show.
You are an absolute POWER HOUSE and I just love you. I am thrilled with your show and to be honest I think you were robbed on Shear Genius!
I hope Nicole watches this show and realizes how counterproductive a worker like herself is. IF you're not on board then go someplace else. Janeen has a salon to run.
Tabatha, is it possible to show the books on the salons you are trying to save. what are your tips on keeping cost down, and profits up? Andrew Carnegie’s motto: “watch the cost and the profits take care of themselves.” What type of accounting software would you recommend, and how would you set-up the software for running a hair salon? - Have you turned around a hair salon from operating in the red to the black, and by how much profits?
I just wanted to say to Tabatha that I love your show. It is very refreshing to see this in the industry, helping salons reach their fullest potential,i wish this was around 10 years ago. I wish you could make a stop in the franchise industry, I won't say any names but they suck, pay sucks, management sucks, area management sucks, and the owners don't seem to care because they suck as well I mean you could do the best job in the whole world and their is no promotion or even a pat on the back, its very unprofessional and discouraging,I need advice on what can be done to change this or should I just go somewhere else and where would I start. Any who I LOVE LOVE LOVE your show it keeps me motivated in the salon industry.
Dear Tabatha, I am so glad for your show. I am 40 years old and I just found a woman to cut and color my hair the way I want it and has the skills to get it done. I have lived in several places around the country and it has always been a struggle finding someone. I cannot count how many salons I've been in and the stories I have. I have spent so much money and have always had to settle for what I got instead of being excited about getting what I wanted. It's about time that someone told this industry that they aren't all that and if you want to be all that you have to work at it. Thanks so much. Kind regards, Lisa
I would like to see a special episode of all the salons you went to over that last two seasons. Well at least some of them. I think it would be great to see if they are still using your suggestions or if they had gone back to their old ways. I would like to see especially Brown & Co. Mainly to see if the stylists are still there or if they are out of business. I think this special episode would be a great 2 hour show. Maybe, lets say, before you start Season 3? Just a though.
Wesley Siau O'Haira Salon Greenville, SC
tabatha, I work in a salon in elmhurst il. We are in dire need of your help. Not only is the salon old but it is very unorganized and not professional at all. I have been here for about to years already before I worked at asha and going from that to this was pretty much unbarrable. It is a family own business that needs some remolding. I am the kinda of person that needs things in there place and I feel like I am stuck here because of my clients. The management is run by family who care more about having fun than running a business and all of the workers have to think about there future here and i feel if its was a more beautiful salon to look at the clients would be more into it, i cant tell you how many times a day i hear that this place needs to be remodeled. We all really need your help or advice please. I wanna come to work and actually enjoy where i work, because i love what i do so please get back to me=)
Tabitha YOU ROCK! I work at a Police Dept. Can you come in a fix it? you can Where is your Salon? I'd like to make an appointment.
Dear Tabatha I watch your shows since the beggining and I love it. i admired what you do and how you do it. I work for DUNKIN DONUTS and always brag about your show. there was one episode that it my mind it the one the owner change everything after you help her and on the top of that she puts the video camara back after you told her to take it off. i am sorry if it was me i would not help her at all. the women needs to be lock in a mental hospital. Anyways i love you and yourshow you doing a great job, and maybe i get to meet you in person. from your biggess fan, beatriz
I've watched many of your shows and it's addicting!! lol I like the way you're to the point with the people you're helping. In my opinion you're to the point but fair. And the only people that you have trouble with are the loafers of the shop!!
I would like to know of you marital status or if you have a significant other. It would have to be someone that was okay with having a strong, successful person as a partner.
TO: JUSTINE: You are way off in your assessments. Except for a couple. Yes, Janine should have had more education in hairstyling, and the other stylists were not up to par i agree, esp. for such a high end location. But @ least Janine was willing to make changes and so was her staff. Nicole on the other hand, from day one had no interest in anything or anyone but herself. You're blind if you didnt see that. Even on the audition tape she was appalling. No good mgr shows such disdain for her boss and FELLOW employees. If you are not part of the solution than you are the problem. And anyone who doesnt give someone like Tabatha the respect and chance to help them is just plain ignorant and shows themselves to be just a know-it-all bitch.And for your bow-down comment, you have a lot to learn about showing a level of respect to those who have earned it. Tabatha has 26 yrs of exp. w/ a very successful salon to back up her reasons for being so direct w/ obvious clueless people. And its painfully clear why people are desperate for her help. True, its very difficult for people to take criticism, but they asked for her help. SO SHUT THE HELL UP AND LISTEN SO YOU CAN SAVE YOUR SALON AND THE REST CAN LEARN PROFESSIONALISM,DUH!!!!! BTW, mgr's dont have to know how to cut hair in order to manage well and interact properly.
i love your show!!! when is the next season?? can't wait. i wish you can cut my hair one day. that would be awesome! more power to your show! love love love it!
i love your show!!! when is the next season?? can't wait. i wish you can cut my hair one day. that would be awesome! more power to your show! love love love it!
Hi Tabitha, Love your show, I wish I could use you but I have a Tanning salon and it needs your help, but I will try to pick up some tips - tried some but they then consider me a b#tch.
Tabitha all i have to say is that your beautiful, I love your attitude, I love your presence. It is a pleasure watching you on bravo and all your episodes, You are so talented, what a model!!!
Hello Miss Tabatha, I wanted to let you know that I love your program. In this economy being a stylist is a job that will always be in great demand!
I am so pleased to see the professionalism & passion, that has led to your very long successful career and that you are willing you help so many failing businesses get back on track.
It is amazing to me, that even after these failing businesses get your professional help, they fail to follow through on a continuous basis!
Watching your program, has taught me to expect nothing but the best service for my money and I should always expect complete satisfaction, in any salon I walk into.
Thanks for the knowledge I learned from watching your program.
I just saw this show for the first time today, and immediately was hooked! Thank goodness they were showing repeats of four more episodes. I love this show, and don't plan on ever missing another episode.
Tabatha, You are a professional, a hard-ass, and a lady with a passion and it pains me any time someone uses the B-word towards you.
Dear Tabitha, I love your show! I work at a salon in NJ, we all want you to come there. Excecpt the boss of corse! But if your interested in taking over where the boss wouldnt be on bord but everyone else would, email me! We love your approch and the way you do things! I would love to assist you for a day, even though I have been in the buissness 7yrs! I love your show!!
My girlfriend is a hair dresser in a family owned salon in Newport Beach, Ca. My girlfriends grandmother has operated it for over 30 years. When her husband was alive they had quit a few people working for them. Today my girlfriends Dad, Aunt and grandmother work together along with 3-5 others.
Well, I have heard the business is starting to die down due to the average age of their clients and those who they typically service and in need of a fresh start. My girlfriend and her father are interested in keeping the business in the family and I think its really great being associated with what they have going on.
My girlfriend has assisted in some well know Salon's and even at the last Long Beach Hair show with a brand I think named Happy Scruples but cannot afford to update the salon or her tools due to the conditions of the salon.
Just thought I would be a good boyfriend and see what Bravo and Tabitha could potentially do.
I love your show so much. its really amazing how people can work in so much dirt and etc. your the best ever.
Would give my eyeteeth to be a fly on the wall in any one of the salons you have re-done! You are a hoot!!!
Tabitha, You amaze me. I have never seen a women with your talent for improving salons. How you dealt with those impossible people was great. Do you ever come to Wilmington,De? Theres a salon that really needs improving,your expertise. The girls are nice but everytime I go there they do not listen to how I want my hair to look and one went too far and cut too much off. Plus its always dirty there. I don't want to name the place unless you want to know. Do owners have to call you if they need help? I do know they had to cut back their store size because it wasn't making money. But Tabitha,you rock girl!
Dear Tabatha, love your show! My husband and I are both hairdresser from Toronto Cananda and tape your show every week so we don't miss anything. Your professionalism is so amazing. In our industry we should have a spirit of excellence but not always that way. You bring a lot of issue to the light and it's not very pretty for sure. When your not taping your show are you in your salon full time? I would give anything to come and work in your salon for nothing just to see how you operate. I've been a hairstylist for 31 years now and specialize in colour. Was an educator for Alpaparf, Miland. Anyways I'm not kidding but just wanted you to know you are a breath of fresh air! Would love to hear from you, wish I had a salon for you to fix but work from my home. Sincerely Cathy Horvath
dear tabatha, i love your show so much i would kill to be educated by you!!! i work in a tiny salon in a tiny little town in oklahoma, i am always looking for ways to better myself and talent. You say that you travel doing educating in shows and i have tried looking you up online to check into any education shows you might be doing i would love to hear from you if have any shows in the future that would be in the united states (because i am also young with not a whole lot of money) I really am not honestly expecting to hear from you, and i would probably pee my paints if i did, but if i do than that just makes me think so much more of you!!!!
HELP!!! I own a struggling salon in Laguna Beach California. My location is good my salon is upscale and beautiful and CLEAN!!! I am a hard working salon owner who works for free "Full-time" and is easily taken advantage of (I need to change that)!! My girls don’t sell retail they don’t market themselves they just sit around all day waiting for walk-ins. I am frustrated and don’t know what to do. How do I get on the show????
WOW...I spent my first day working in the Salon and Day Spa I invested in 2 years ago. My wife and sister had this"great" idea to own and operate a salon. How do you herd cats? The whole staff called me Tabatha today. I had heard of you, but did not know too much about you. I am more of a food network guy. At any event, I did some research and I like the way you think!! Our salon is very clean and nicely put together. The challenges are inventory control, customer service and rebellious "old dogs" who don't want to learn new tricks. Why do stylist waste color? I would rather burn the money than watch it go down the drain. LITERALLY! Why do salon owners say yes to bringing in every product offered on the free market? Why do stylist use products on guests that are not offered for retail? Why do front desk receptionist eat food while answering phones and greet guests? I don't get this. HELP
Warm Regards, Patrick Russell / Baltimore
Tabitha, I just love your show. I'm not a hairdresser but enjoy watching you turn not very good salons into profitable ones. I think you look fantastic now, I looked back at your old pics and I have to say my dear you look like a million dollars now. I would love to have you to a makeover on me, I just bet you can do wonders just like the salon. Keep up the good work on the show.
Tabitha, wattching your show has made me glad I'm out of hair,miss the work not the DRAMA! Don't know how you do it,people are so afraid to work!!!!
Just a huge thank you for keeping me inspired to learn and stay in the hairdressing industry. I'm in my second year in HITO training in New Zealand, and sometimes, I think about chucking it all in, but when I think of you and the amazing stuff you do, it keeps me motivated to keep going
Hi tabitha my name is maryann cohen i think your show is awesome. I had worked in the casinos in atlantic city for 22 years and i know about professionalism and assisting customers. It is so unbelieveable how people are not so professional in the salons u have visited and some of their attitude towards u was awfull. It so disgusting how they keep their salons all the dirt and dust that accumlates everywhere. signed your fan, maryann cohen
Dear Tabatha, We love your show and we're writing for some advice. Yesterday my daughter (she's 18) went to a salon to get her hair colored and it went bad. Really bad. She called me an hour into the appointment crying, when I arrived her scap was still burning from the product used. We needed to see a dr and her hair is so brittle it is breaking off. Adding to the drama is we went to this salon for many years, no incident like this has happened, so we really do not know who to trust!!!!!!! We really need some help to find a place (once cleared by the dr) to get her hair back in good shape. We live in a suburb of Philadelphia Pennsylvania. Do you have a salon you could refer??????? Any assistance would be greatly appreciated. Concerned Mom - sad and hurt daugher