Tabatha Coffey

"It was without a doubt the most emotional thing ever..."

on Nov 17, 2009

I think one of the reasons Lauren was hired was because Jacqui couldn’t face going to work everyday, but Lauren knew nothing about hair, and was clearly unmotivated to learn and frankly didn’t try to do anything proactive except provoke, annoy, and antagonize the stylists.

It was so hard for Jacqui to share with her staff the financial crisis she was. That’s why I went to extreme measures to get them to be aware before she shared her news. It was without a doubt the most emotional thing ever and so hard for her and what it showed was how much her team loved her supported and respected her and wanted to help turn things around. It also gave Jacqui the positive reinforcement she needed to see that they had her back and although they had slacked off and they knew it they wanted their old leader back happy and passionate one and would do whatever they needed to help.

This salon has a lot of heart their work is great and they just needed to be honest and come together as a team again. I was so impressed with everyone on re-opening day, especially André - he has been at Eclectic since the beginning and had fallen into old habits but he changed. I saw a man that had gotten his passion and pride in his work and salon back and it was touching.