Tabatha Coffey

"It wasn’t difficult to figure out that Nikki was the salons biggest problem, but Nikki refused to see that."

on Dec 8, 20090

To say that Brownes and Company was a rough week for me would be putting it mildly! I have never met anyone as stubborn and unwilling to change as Nikki and it was amazing to me how fearful, intimidated and demoralized her staff were. I understand being a tough boss and having rules, but ruling by fear is not productive and will not bring out the best in any employee. I believe in trying to motivate and elevate staff and giving positive reinforcement -- it will help make staff more productive and make the business stronger. People need to know what they are doing right to feel good about themselves and to perform better. Trying to keep people motivated can be difficult at times but it’s an owner’s job and will only benefit the business, clients and productivity level. It wasn’t difficult to figure out that Nikki was the salons biggest problem, but Nikki refused to see that.

268 comments
JustDeanJameson
JustDeanJameson

So glad to see that this business is closed. I've recently discovered Tabatha, and this is the first episode that I literally could not finish watching. How overbearing and brutal Nikki was just made it too hard to even watch the show. I can't imagine having to work for that horrible ogre. I hope that she suffered severely financially from its closing.

freddiejams
freddiejams

just watched this episode (love ya, tabatha, you're my hero!!) and granted it's an old episode, but was ELATED to see that the place is closed! i don't generally wish bad things on people, but nikki, i REALLY hope you took a giant financial bite on the ass!!!   what a monster!

GKG
GKG

Tabatha: Would it be possible to do a show called "The Best of Tabatha"? So much of the world wants to know if Browne & Co. is closed yet.

This has to be the finest reality television show I have ever watched - bar none. I saw the original and just watched another rerun. Mesmerizing. I don't know why. I don't know if I should feel ashamed for being mesmerized. What is it about Nikki that causes me to stare in horror?

I have learned a lot about my responsibility to myself through your shows. Keep up the good work. Look forward to seeing your new show.

some bloke
some bloke

has nikki finally gone under? I've seen some merchant sites saying the business is closed, but yet the website is still running. running poorly though. links go to nowhere("see them on youtube" link), and for me when i googled the salon, the 2nd and 3rd listing was blocked as an attack page, and the 3rd listing WAS the listing to their website!. How I stumbled onto the website is beyond me, but it was through a different site that listed the salon, not google. many sites show a 2 our of 5 start overall rating of the place. did some partner of hers leave years ago and left her to run the business by herself? is that how this got started?

cb57
cb57

I just saw the Browne and Co. episode for the 2nd time. There is no amount of editing that would make this woman sound good given the complete sentences she is clearly speaking. Unbelievable and sad.

Kaen Driscoll
Kaen Driscoll

Where is browns and co now?HAs Nikki come to her senses or did her employees come to theirs and leave.

Johanna H
Johanna H

I'm very offended by this excuse for total lack of humanity and positivity that she's from Europe. I'm from Finland and finnish people are known for being quiet and foreign people often thinks that there's something wrong or that we're angry or something like that. But that's hardly the case. I've worked in salons and customer service for 6 years in Finland but also in Britain and Italy, and never have I ever had such a mean boss, it was horrible to watch. And seriously people in Europe aren't mean, hateful and insulting in general, that's not the way of who we are. I've always been positively guided and respected by an european boss. So hopefully Nikki gets some help and realizes to leave the business she's in and find some nice quiet office or a morgue where she can do her job without seeing any other living person ever. Maybe she'll be happy then.

Les Golladay
Les Golladay

I just saw this episode I record each episode because just showing staff in any business that's retail can benefit. The show stimulates the entrepreneu in me. Nikki, will get hers when Brown & Co. fails and has to back to work for someone else. Maybe she'll get a (Karma)boss just like herself, or she'll apply for a managers position and then mess up another business with her ignorant attitude. "come fix my employees" "they are the problem"... BUT WHERE THE HELL WAS HER HUSBAND IN ALL THIS????????? PW?

Good Job Tabatha, rated 8 for almost...(rating 1-10)

DarkMoon
DarkMoon

What does it matter, she could be from Mars Tabitha is spot on, Nikki is one horrid woman! Are you really saying all European shop owners/employers treat their staff like that? I seriously doubt that or there would be no workers in Europe! I know many first generation Europian/Americans that aren't negitave, bullying witches.

carol_canes
carol_canes

They are still in business, but have closed the bottom floor shop and almost all of the staff has left. I'm assuming they hired new people, but clients left with the staff that left also. I know...I was one of them.

Betz
Betz

Tabatha is not European! She's Australian! But yeah, that crazy lady Nikki also goes on the Yelp review site and sends nasty messages to bad review givers. ha ha.. what a bizarre tart!! Looks like the salon is not only still in business, but has 2 locations!!

Her unwillingness to see herself from the point of view of others will be with her for the rest of her life. She's an awful person, and hopefully her staff all get the heck out of there!

Poor Tabatha, having to talk to that dreadful woman!!

S
S

Everyone should QUIT! The owner needs a reality check!

Johnny Brown
Johnny Brown

I truly love Tabitha's Salon Takeover. But after watching one of the latest episodes (the one in Silverlake), I'm beginning to wonder how phony the storylines are. It seemed royally staged and badly edited from a time frame standpoint. Come on Tabitha, you can do better than that.

cad
cad

please tell me this place has since gone under.

dragonfly20042
dragonfly20042

I just watched this episode and this woman in out of control! She kept saying that because she was european, she treats people differently, well Tabitha is european too and even she doesn't treat people that way. I find the fact that she sits in her kitchen and watches everything just a bit disturbing. I hope that because of this show, the clients of this salon go somewhere else!

GM
GM

I agree that Nikki really came off as very negative. I wonder what could have turned on or off in her life to cause her to be that way.

Ty
Ty

i love this show got addicted last night during a marathon...tabitha is so right and that is with any work environment noone wants to work somewhere they are not respect as an employee or a grown up period. I love you tabithat keep up the good work!!!!!!!!!!!!!!!!!! i hope this was not like the last season because you know how right whne you get addicted to a show's reruns then you find out its not coming back...LOL

cathmh
cathmh

I only read the first page but something no one else has brought up - is it legal for the owner to video people without their consent? Is there a sign on the front door saying the premises are under surveilance? If I found out that someone was watching me without me knowing it or without my consent I would have a fit or call the police. Is it even legal? Like I said I thought there had to be some kind of notice on the entrance.

ws-round
ws-round

Has there been any response from Nikki and is the salon still in business?

Jennifer Boyd
Jennifer Boyd

I really could not believe Tabitha ran into an extremely stubborn bitch who would never change. The first time I ever watch Tabitha's Salon Takeover, I thought Tabitha was a witch. The more episodes I watched, the more caring side of her came out; I realized that Tabitha's tone of voice was to kick everyone's butt back into reality and step it up. Now with this Stupid Nikki owner, I REALLY was hoping Tabitha would have given her a gigantic smack in the face to wake her up. That would have made my and every other fans' day!!!!!!! I don't care if your boss gets mad at you for doing that. For once, this is one person I don't mind you punching someone on camera out. Hopefully that will pull the woman's head out her tight butt and fat tummy into reality.

One more thing, is the salon still there? I want to go there and see if they are still there. If so, I will smack Nikki myself; I don't care. I don't even work there.

willing2takenewtipsanyday
willing2takenewtipsanyday

Love the show, and I would recommend Nikki read "who moved my cheese" also "one minute manager" wouldn't hurt either. Life is about change and we don't live in bubbles we have to learn to compromise and get along with others, esp. those bringing in your income..

PrinceRick
PrinceRick

Nikki - you need to quit. Your acidic manor is not professional and you are bringing the business to a halt. You are not positive in any way shape or form. I feel only disgust for you. You need a drastic attitude adjustment. Your soul is screaming for help. Lavender is a healing color and Tabatha's crew chose that color for YOU! Sell your share to the salon and GET OUT OF THAT BUSINESS. You hate your self and that is why you hate others. BTW - WE ALL SAW YOU IN YOUR TYPICAL BEHAVIOR

Brownes & Co. Staff - get legal assistance for your own protection. Your owner is a vile person that will pull you into the vortex of hate. I have had a boss just like her and she was always changing the rules just to keep everyone under her fat thumb. Susan was a perfect solution to the management issue. The reason she was put back in her old position is that Nikki is controlling and does not want to lose her mighty power over you all. Stick it out and you will have the world at your side. Nice begets nice. Love is the answer.

Tabatha - kudos to you for all your wonderful solutions. They were spot on and brilliant to no end. Your client has personal issues, obviously. I mean, cameras?

Arina
Arina

Dear Tabatha,

I love your show!!! Nikki (The Salon owner in Miami) was insufferable and I also felt like punching her also! The truth is that Nikki by nature is a negative person in her own life, she hates herself, and she needs counseling. She will never be able to own any type of business anywhere with the negative attitude she has. She doesn’t realize that her negativity is poison for herself first and foremost and then she spreads the venom among her staff! She is totally delusional! It is everyone else’s fault not her own!

That is not how she should be treating your employees! She should treat them as friends and family because they are making her money! They are the once that make her successful and she doesn’t get that! I do not work in a salon however I have worked in the cosmetic industry very similar and have had a similar type of manager. When her staff would see her walk on the floor they would all hide from her! She would make everyone feel like failures! Well how in the world could they succeed then?

Tyrant managers or business owners do not get that the success of the business really depends on their attitude! I did end up quitting the job, however not before I pointed out my manager’s mistakes. I explained to her that the way she treats her staff is totally wrong. I addressed that she should uplift the girls, make them feel special, important, show them when a job is well done, care about them, show compassion and positivity because her success is based on theirs, and if she will be positive with them, they will want to work harder, and better for her and for themselves. Her answer to me was in a form of a question: “Who encourages, and shows me compassion!?” At that point I realized that she would never change and all the advice I gave her was all for nothing, it just went in one ear and out the other! I feel bad for her really I do, because she will never be any better as a manager and she will always treat her staff with a negative attitude! I was off to a bigger and better adventure due to my positive attitude. For her that would be the end of the road, she would never go any further in her career, she would be the same and nothing ever changed.

I learned how to be a manager from my first business manager who praised me to the department manager, and the reps and everyone and anyone she could find! She always encouraged me, always helped me be the best I could be, and in return I was receptive, attentive, and loved her so much I worked so hard for her and for me, and in eight months I was promoted to business manager to head out the opening of a new store! This is how I started in the cosmetic industry and working in this type of customer service atmosphere, and the negative boss above, was the last experience I had in that type of environment! Making someone beautiful is a talent and a gift and it should be cared for and nurtured in a positive atmosphere!

Continued success Dear Tabatha!

Jonni Esposito
Jonni Esposito

I have been in the hotel business for 35 years, and Nikki has no clue to say the least about leadership or business, how she got a business in the "public servant" industry is a joke, especially with her attitude. She needs to learn "u dangle the carrot" method to get production as well as a "pat on the back to say thank you for being here to ur staff", it's free and does wonder's to staff moral. GAWD I wanted to slap her, SELL UR BUSINESS NIKKI and give it up, ur just an angry lady that has the "poor me syndrome" and get over ur damn self! U tried Tabatha, good motive's, wrong person....Nikki ur so lucky u don't get sued for verbal abuse and hostile work environment!

path
path

I wonder how Nikki's business is doing now? She was accused of calling her customer's "hags". I would go to her salon, just because I felt so sorry for the stylists and I would hope she would call me a hag just so I could verbally lay into her!! I live in NJ so no threat here. This show really made her look bad as a person. She had nothing nice to say about anyone and the stylists were locked into that contract. After that show aired, I am sure if those stylists get good legal representation, they can be released from that obligation due to CRAZY and move on.

Robert.
Robert.

What a prize hatter. I got angrier and angrier looking at the body language of the staff. Obviously talented people just trying to make a living. I have worked for people like Nikki in the restaurant industry and the one thing they all had in common was an overly affectionate relationship with a certain pharmaceutical. Driven by fear, paranoia and inflexibility she is incapable of grasping the reality of her own behaviour. What a sad and incompetent woman.

Valerie S.
Valerie S.

I missed this episode when it originally aired, and had been hoping I would see it. I finally caught it today, and I was SHOCKED at Nikki's attitude! Most of the viewers who commented on this blog were pretty honest about how horrid Nikki was, but to actually see it was another story. I feel so sorry for her staff, and worst of all, once the clientele sees the show, I bet they won't go back and the staff will suffer. Nikki needs to sell her business now and get out before it goes bankrupt.

velcro
velcro

As a fellow salon owner I was horrified as I watched Nikki on this episode! I have heard of salon owners that act this way, but have never seen this. Now I know this exsists! I would never treat a fellow hair stylist in such a way, owner or no owner! I am a stylist first and foremost and we all should treat each other with respect and help each other in this business. Nikki in no way deserves to have that salon, I think her whole staff should find another salon to work at and do a total walkout on her as she deserves this. How sad that Nikki is so mean and small minded!

benda
benda

Nikki needs a personality makeover before she even thinks of a salon makeover. She's mad as a March hare.

Sherry
Sherry

I can't believe Nikki's staff haven't contacted legal advice earlier to get out of their contract, because she is just an abusive employee. She said those people aren't her "friends or family" and she have no need for them. My question is do she have any friends or family? If so, I wonder if they come around?

bjs
bjs

Nikki Because you have decided that hair styling is not what you want to do and you have decided to move on you have lost interest in the salon. If you have moved on then let thoses who are willing to do the work do it and leave them alone to do. The stafff are willing to do the work but you are aweful person because of the way you treat people. If someone treated you the way that you treat them I really do not feel you would like it.

Nikkie
Nikkie

Let's put it this way Tabatha...this crazy fool make Darren from the Bang salon look like a saint. i rather go to his salon than hers!

Chris Jett
Chris Jett

To the employees of Brownes - on the show someone mentioned signing an agreement that they could no longer work on the beach/strip if they quit or were fired. Please take a look at your local laws. This falls under the legal term of 'unconscionability'. Your income solely derives from your ability to cut hair. Legally Nikki can not preempt you from earning an income and supporting your family. This is one-sided and unfair.

Hopefully this gives you the strength to move on.

Sheri R
Sheri R

I've watched this episode two times now. Based on things Nikki has said, Nikki wants this business to fail.

She has no interest in the salon. By her not yet closing the doors and calling Tabitha for 'help' is just a cover so when the business finally fails, she can say she did all she could do. She will blame this failure on the employees and will never admit any fault.

I do wish the employees the best, they do not deserve to be treated so poorly.

Chris Jett
Chris Jett

This episode just happened to have been on when I went downstairs to cook this morning. I've never seen the show before, but was captivated by what I saw. How could anyone expect to run a successful business with an attitude like Nikki's. I know nothing about hairstyling, but I do know business management and people and what is clear is that Nikki does not. How she even came to own a business such as this with a $50K a month rent is beyond me. This lady clearly does not like her employees - or people for that matter. This was the most disgusting case of employer abuse that I have ever witnessed. Considering what I saw, I would hope that clients would stay away instead of giving someone such as Nikki their hard-earned money. She deserves to go out of business.

That said, I do hope the employees find themselves new positions. There was potential and for a short time, I think the employees felt hope and potentially saw the future. The dream is over. Get together, walk out together and put Nikki under before she takes you all with her.

rolando cawagas
rolando cawagas

Hi tabatha; I saw that episode the tyrant I really hated nikki that she traets her employees if it was the other way aruond put cameras see how it feels to be watched over.i love your tv show thank you.

meeme
meeme

That woman has guaranteed her shop will close. IF her idea was to get publicity for her business, she succeeded, but I know no one in their right mind would patronize a shop with a Owner who shows so little respect for her staff or customers. Why would I give her my hard earned dollars. I feel so sorry for her staff and hope they all go together to a lawyer as a group and find out about how inforceable that contract is and sue her for a hostile work environment and slavery,especially if she is holding back tips. If I tip my stylist, I expect her to get that money. Way to go Nikki, how to close a business in a one hour show. Right on Tabitha, you nail it everytime. I wish you could style my hair

HoosierViewer
HoosierViewer

Watching this episode for the first time yesterday was disturbing. The type of personality displayed by Nikki is all too prevalent in too many businesses, and is always destructive to morale. You don't necessarily want employees to feel like going to work is like having a party, but it can't be like prison either. The carrot and stick both have their purposes, and it's apparent that Nikki has no clue what a carrot looks like.

Ultimately, Nikki did more damage to her salon by bringing Tabatha in than if she had done nothing at all. Her employees (more like slaves) saw what being treated like human beings and valued staff was like (even from someone who can be as tough as Tabatha can be at times) and now that has been taken away, their last hope is really gone. Nikki's the kind of person you'd be happy to see on the street pushing a shopping cart, because she has no one but herself to blame for the failure of her business. For the staff, here's hoping someone with a brain picks up her company on the cheap and turns it around.

Patricia Vermette
Patricia Vermette

Hi Tabitha You have the patients of a saint! Nikki is a hopeless case and that's to bad for her because she will never know how it feels to be loved or even liked by her staff and there's nothing wrong with that. I think Nikki dosn't even like herself that's obvious. I agree that the staff should leave but something was said to the effect that if they quit or they are fired they cant work the beach, what? please explain that one to me, why not? GOOD LUCK STAFF OF BROWNS.

Kathy S
Kathy S

Ms. Coffey, I love watching your show! I know she rattled you and that near impossible to do. Bravo for keeping your cool! That is one deeply troubled woman! She makes the evil Stepmother from Cinderella look like Mother Teresa!

If you have ever have a marathon of the 10 worse salon owners, Nikki has to be the number one! (be sure to do a recap, I am dying to know if those ladies walked)!

Rock on!

Kelly Wong
Kelly Wong

Hi! Tabatha and fans.... I can't stand Nikki, what kind of person who can't take her own medicine. She is so hard headed. If I were her, I will totally close down the salon. Why have the business if you don't trust your crew.With those attitude, i would not even work for her. Nikki needs a reality check.

Brian
Brian

Watching this episode again, I saw that Nikki was dishonest. She loved to smirk and feign agreement with Tabatha, to just get through the show! It make me wonder if the true reason she wanted to be on Tabitha's show was not help, but a free renovation and the pleasure she thought she would feel at seeing her staff belittled by someone new.

Ultimately, the show was the winner because it was great TV. However I wanted to see Nikki get her comeuppance, and was disappointed that she got away without a bucket of water being thrown on her, or carried away by monkeys or something.

If she goes out of business, I hope the show is right there with the cameras rolling as Nikki carries out her employee cameras for the last time.

Dorie Pastorius
Dorie Pastorius

Tabatha is absolutely brilliant, why else would she have her own show. Nikki didn't seem to need help with her salon, she showed that she was the one that needed help. I don't believe that Nikki has any concept of reality. It was almost scary. I also don't think I could ever give business to someone who is so vile. In the end I think she went against everything Tabatha had to say to prove a point or to feed her negative mind. What a waste on someone who really could have used and knew how to accept help! But hey.. At least Nikki got the poor publicity stunt. That is all and exactly it was. Poor thing.

Chitown viewer
Chitown viewer

Tabitha,

Please keep us informed on the failure of Brownes. If Nikkie doesnt understand Management 101 there's ABSOLUTELY no hope for her. She has a wonderful staff and I feel so bad for them. They really need to inquire about enforceable their contract is. Nikki better wake up and smell the coffee. She really needs to hold on to them all because no one in there right mind would work for her after seeing how she operates. Nikki either Shape up or Ship out.

Mere
Mere

Tabitha, I love you!!!! you have the best business ethics and savvy... Seeing the Browns and Co. episode reminded me why I left the business of hairdressing. Its too bad that there are owners like Nikki out there. :(

Lupe Rightmyer
Lupe Rightmyer

Thank you for so mush for such a wonderful show. I believe that an owner needs to take pride in her salon. I worked for salon owners that just care about the money you pull in. Nikki had no pride just nagative, looking for reason not to like anybody and be angry. She should just sale and be done with it. I belive an owner need to be at her salon and be positive it really does rub off!

Brenda Milewski
Brenda Milewski

Hello Tabatha. Your program has brought Business 101 to its true light. Good human realtions in the work place is a vital tool for a business to succeed. When we don't have the repsect of our employees we do not have a business and Nikki has truly shown why having a strong good relationship builds more than rapport its gaining respect from your employers as well has from your customers. The reason I mention the customers because they can sense whether its a shop that has a good working crew that they can trust their hair to or a poor shop because of poor relationships and disrespect between co-workers and employer and unprofessionalism with clients which scares the clients to stay to have their hair done.

durkART
durkART

What happened to the salon? Loved Tabatha's input - Nikki didn't listen. Cameras everywhere???? Insults to the staff???? Nikki seemed SO unhappy: she needed a makeover. So keep us informed, what happened to the salon? When is the NEW salon re-openning? Love Tabatha's Salon Makeover show.

Table4One
Table4One

My heart sank during the scene where Nikki was talking to the camera about her workers not being her friends or family. That summed it up right there. If she can't build a team (which means treating them like friends and family) then she has no business OWNING a business. I worked for someone who wanted us to produce like robots, he was only interested in cash, not understanding that it was his responsibility to cultivate a working environment where his workers would GROW his business for him...and it failed. Gee, I wonder why. It's so sad that people have the power to impede progress. And if some dumb*ss was texting in, making fun of a client...well, all i can say is karma's a bitch. She'll get hers. And may her abused workers flourish elsewhere. Tabatha, you do a great job and I totally enjoy watching you help people. You pull no punches and the world needs more of that.