To say that Brownes and Company was a rough week for me would be putting it mildly! I have never met anyone as stubborn and unwilling to change as Nikki and it was amazing to me how fearful, intimidated and demoralized her staff were. I understand being a tough boss and having rules, but ruling by fear is not productive and will not bring out the best in any employee. I believe in trying to motivate and elevate staff and giving positive reinforcement -- it will help make staff more productive and make the business stronger. People need to know what they are doing right to feel good about themselves and to perform better. Trying to keep people motivated can be difficult at times but it’s an owner’s job and will only benefit the business, clients and productivity level. It wasn’t difficult to figure out that Nikki was the salons biggest problem, but Nikki refused to see that.