Getting your hair done at Images of Oyster Bay is a flashback to the 1980s: big hair, plunging necklines and trash talking stylists. Tabatha Coffey has a big task ahead to elevate this Long Island strip mall salon, which includes a self-proclaimed "hoochie-mama" who talks like a truck driver and an anxiety-ridden "cry-baby" who snaps under Coffey's "drill-sergeant" methods. Outraged at the salon's low rent customer service and the stylists' terrible skills, Tabatha takes the staff on a field trip to an exclusive Manhattan salon so the owners and staff can experience true high-end service. But will it make the difference?