"Drinking on the job, writing slut on client’s heads for all to see, sexual innuendos, and dildos in drawers does not and will not build a clientele."

Bang salon had the most unprofessional behavior I have EVER seen. It was truly amazing to me that they had any clients and I found their conduct offensive on so many levels. Darren thought visiting the salon should be fun and entertaining - he called it “dinner and a show” and he said that just because you had a hairdressing license didn’t mean you had to be professional. REALLY DARREN?

Drinking on the job, writing slut on client’s heads for all to see, sexual innuendos, and dildos in drawers does not and will not build a clientele. I knew it was going to be a bumpy road.

The staff shared with me how much they liked Darren as a person but had no respect for him as an owner, and they were all losing clients because of his antics. They were also afraid to book certain clients if he was going to be in the salon because he offended so many of them with his crude conduct. It was also incredibly distracting to their work and the only one that seemed to really partake in the activities was Leona.

Leona was Darren’s sidekick enabler and the one that would try and cover his butt with his clients if he got too out of control. What I realized during my assessment was that Darren couldn’t focus and take his client or his job seriously, he had the attention span of a 3 year old and Leona totally hyped him up and her work suffered because of it. The other stylists were able to focus and do good work, except for Guy who was a challenge because he wasn’t open to trying new things.

The thing I found out about Darren was that all his staff said the only time he acted serious and responsible was when he was with his children, and that’s where I got the idea to take him to his daughters school for career day. If I could get him to not act like an arse in front of the class and make him realize that his parenting skills could be implemented in his business I felt like I had a shot and it worked.

Marketing the salon allowed Darren to show his personality and get his staff together as a team. I didn’t want them to stop having fun but I wanted them to learn how to behave like professionals and not offend clients.

Opening day was a success the salon was busy. Darren focused and the entertainment was customer service and great hair. I was really happy that Leona didn’t enable Darren and focused on her clients and I was glad they all decided to given Darren a second chance. I hope he can live up to their expectations and take his business and MY industry seriously.

Reclaiming His Balls

Tabatha tells us how she helped Nik take back control from Sabina.

Concerto was taken over before I even got there by Sabina, a stylist at the salon. Nik, the owner, had handed over the reins and responsibility and had lost total control of his salon and his staff. The staff all disliked Sabina, because she was rude, disrespectful, and bossy. They all agreed that if Sabina was the boss they would all leave. They respected and liked Nik, but Sabina not so much!

The problem at Concerto was an amazingly passive owner and a group of stylists that weren't bad at their job, but had nobody leading them, holding them accountable, or managing them, so that they just did whatever they wanted. The staff also saw Nik not being active in the business, and they felt he didn't care so they followed his lead.

It was amazing how openly hostile and aggressive people were towards Sabina at the staff meeting. Equally amazing was how Sabina's unprofessional behavior and the way she spoke to not only Nik but the other stylists was affecting the staff and the business. Clients openly complained about her language and the way she acted and said they didn't want to return to the salon because of it.

Nik had told me running the salon had created a lot of stress in his marriage and that his wife wanted him to sell, but I knew he didn't want to do that. I figured sitting with them both and having a realtor explain to them what the salon was worth and what they would get would hopefully wake Nik up and let his wife see that it wasn't the best option and that her husband truly wanted to keep the salon. They both realized selling wasn't the best thing, but Nik was still so annoyingly passive. I needed to get him to wakeup and take charge.

Taking Nik to a martial arts expert was my way of trying to let him get some aggression out but also to help him feel empowered, so he would hopefully start taking charge. He was truly awful in the beginning, not wanting to raise his voice or participate, but he really started to get into it with the help of Master Shin. He even flipped me! Now that takes some balls! 

Seeing the aggression the other staff had pent up, I wanted them to get that out. I wasn't surprised when Nicole stepped up and said she wanted to take on Sabina. She had felt so mistreated by her for so long, I was glad to see her stand up for herself and say enough.

Reopening day went well. Nik seemed ready to take on the challenge of being a boss and Sabina was quiet! I just hoped that it would stay that way. She didn't strike me as the kind of person that could relinquish the control she had over Nik or the salon. Revisiting Concerto, all the staff agreed Nik was a changed man and was truly following through on enforcing rules and holding his staff accountable. Sabina was even taking a back seat! I just hope she keeps it up for the good of the salon!