Getting Butterflies

I Can Transform Ya

Reclaiming His Balls

Tabatha and Kids Don't Mix

President Obama, Oprah, and Complete Chaos

Helping Avanti Grow a Pair

Speak Softly and Carry a Big Shtick

Salon Ven-don't

Twisted Sisters

On the Right Path

Exit Strategy

Gay Deer in Headlights

Dropping the Ball

Truly Disappointed

I Was Gobsmacked


Provoke, Annoy, and Antagonize

Grow a Set!

Radical Intervention

I'm A Beautician, Not A Magician

Lab Experiment Gone Wrong

Own It

Taking Control


Attitude Adjustment

Starting Fresh

Change Is Hard

Tabatha's Shear Genius!

Getting Butterflies

Tabatha dishes about Debbie's bad attitude and why she didn't just walk out. 

Oh my god! Clients being chased through the parking lot, staff walking out, rules being broken by the owner and stylists alike, and coupons galore! This salon was a mess, and Debbie had truly given up. She was at the end of her rope and was truly desperate.

The staff felt undervalued and cheapened by all the coupons and discounting that was going on, and by the fact that Debbie treated them like children. They also believed that the salon could be a success and wanted to help make it better. But Debbie had lost all trust and faith in her staff because of a previous staff walk out. However it was the staff that stayed who were truly being punished. There was no respect, no education, no follow through, no leadership, and no communication.

The staff were truly afraid of Debbie, and Debbie was so passive aggressive with her staff it was amazing. A leader leads by example and Debbie had forgotten that, although I understood how hard it must have been to deal with a massive walkout. I wanted her to realize that the staff she had were loyal dedicated and wanted to help her. She needed to respect them and empower them.

I spent a lot of time with Debbie talking to her about different ways of marketing the salon, empowering and educating her staff, and about the reputation of the salon. All the discounting and coupons coupled with Debbie's behavior had taken a toll on the business, and that is why I took her to the country club to talk about the possibilities of marketing well. The last time she was there it wasn't done well, and Brenda the special events manager truly wasn't sure if she wanted Debbie back. I also decided an intervention of sorts with the staff might help get through to Debbie. I was having such a hard time, I wanted to leave. But the staff were really amazing and wanted to learn and grow and support Debbie and the salon, so for them I stayed. It is always hard for me when I see potential, but I can't get through to the owner. Debbie's defenses were way too high.

Reopening day went well. The staff were all excited with the changes and hoped Debbie would be the biggest change of all. But they weren't quite convinced that was the case, and frankly neither was I. It pissed me off when Debbie lost it on me while I was giving her my final recommendations, but it also gave me hope because I finally saw some passion.

I have to tell you, going back to that salon I had butterflies! I hoped to see change, but I wasn't sure there would be. After speaking with the staff and Debbie, it seemed like things had truly started to change. Debbie was doing what she needed to not only empower her staff but also to stop the coupons and change the reputation of the salon. I was pleased to see the changes, now I just hope that she can keep them up.

Reclaiming His Balls

Tabatha tells us how she helped Nik take back control from Sabina.

Concerto was taken over before I even got there by Sabina, a stylist at the salon. Nik, the owner, had handed over the reins and responsibility and had lost total control of his salon and his staff. The staff all disliked Sabina, because she was rude, disrespectful, and bossy. They all agreed that if Sabina was the boss they would all leave. They respected and liked Nik, but Sabina not so much!

The problem at Concerto was an amazingly passive owner and a group of stylists that weren't bad at their job, but had nobody leading them, holding them accountable, or managing them, so that they just did whatever they wanted. The staff also saw Nik not being active in the business, and they felt he didn't care so they followed his lead.

It was amazing how openly hostile and aggressive people were towards Sabina at the staff meeting. Equally amazing was how Sabina's unprofessional behavior and the way she spoke to not only Nik but the other stylists was affecting the staff and the business. Clients openly complained about her language and the way she acted and said they didn't want to return to the salon because of it.

Nik had told me running the salon had created a lot of stress in his marriage and that his wife wanted him to sell, but I knew he didn't want to do that. I figured sitting with them both and having a realtor explain to them what the salon was worth and what they would get would hopefully wake Nik up and let his wife see that it wasn't the best option and that her husband truly wanted to keep the salon. They both realized selling wasn't the best thing, but Nik was still so annoyingly passive. I needed to get him to wakeup and take charge.

Taking Nik to a martial arts expert was my way of trying to let him get some aggression out but also to help him feel empowered, so he would hopefully start taking charge. He was truly awful in the beginning, not wanting to raise his voice or participate, but he really started to get into it with the help of Master Shin. He even flipped me! Now that takes some balls! 

Seeing the aggression the other staff had pent up, I wanted them to get that out. I wasn't surprised when Nicole stepped up and said she wanted to take on Sabina. She had felt so mistreated by her for so long, I was glad to see her stand up for herself and say enough.

Reopening day went well. Nik seemed ready to take on the challenge of being a boss and Sabina was quiet! I just hoped that it would stay that way. She didn't strike me as the kind of person that could relinquish the control she had over Nik or the salon. Revisiting Concerto, all the staff agreed Nik was a changed man and was truly following through on enforcing rules and holding his staff accountable. Sabina was even taking a back seat! I just hope she keeps it up for the good of the salon!