Tabatha Coffey

Tabatha dishes about Debbie's bad attitude and why she didn't just walk out. 

on Jan 24, 20110

I spent a lot of time with Debbie talking to her about different ways of marketing the salon, empowering and educating her staff, and about the reputation of the salon. All the discounting and coupons coupled with Debbie's behavior had taken a toll on the business, and that is why I took her to the country club to talk about the possibilities of marketing well. The last time she was there it wasn't done well, and Brenda the special events manager truly wasn't sure if she wanted Debbie back. I also decided an intervention of sorts with the staff might help get through to Debbie. I was having such a hard time, I wanted to leave. But the staff were really amazing and wanted to learn and grow and support Debbie and the salon, so for them I stayed. It is always hard for me when I see potential, but I can't get through to the owner. Debbie's defenses were way too high.

Reopening day went well. The staff were all excited with the changes and hoped Debbie would be the biggest change of all. But they weren't quite convinced that was the case, and frankly neither was I. It pissed me off when Debbie lost it on me while I was giving her my final recommendations, but it also gave me hope because I finally saw some passion.

I have to tell you, going back to that salon I had butterflies! I hoped to see change, but I wasn't sure there would be. After speaking with the staff and Debbie, it seemed like things had truly started to change. Debbie was doing what she needed to not only empower her staff but also to stop the coupons and change the reputation of the salon. I was pleased to see the changes, now I just hope that she can keep them up.

24 comments
Az rocks
Az rocks

I love Tabitha’s straightforward honesty - very refreshing in today's society. People seem to need someone to open their eyes and in the world of Cosmetology Tabitha does the best job ever. No pretentiousness, condescension, or complacency surrounding Tabitha – if you do not want an honest answer don’t ask her the question. Keep up the great work Tabitha… one salon at a time.

Az rocks
Az rocks

it is what it is - she calls it like she sees it and that is what makes her great. I appreciate her honesty for what it is just plain being honest.

shope53
shope53

I was wondering what happened to the client that Debbie attempted to style her hair that was so upset she was crying.

Les Golladay
Les Golladay

My thoughts exactly!!!!!!!!!!!! Les in ABQ.

CLH STL
CLH STL

I am currently watching Tabatha's Makeover now and I am very offended about the GHETTO comment she made. I've watched her show several times and never heard her refer to any Salon as GHETTO until tonight. Umm..I wonder why? I think it's bit rude and shallow of her. I will never watch this show again.

elegant1
elegant1

Hello Tabitha, my name is Terrie,I am a salon owner in Virginia Beach VA scence 2004 and I need HELP staffing my salon. I've been the only stylist in the salon pretty much the whole time that I've been in business and I would like that to change. Tabitha Please help me Save my salon.

Suzanna
Suzanna

After 30 years, I finally became so throughly disgusted with going from salon to salon trying to find anybody who gave a crap about me and my hair, that I gave up and taught myself how to cut and color in the peace and cleanliness of my own home. They all wanted a butt in the chair while they talked trash and played with their nails. It's great that Tabatha is bringing customer service to the attention of salon owners and hair stylists! I might try going to a salon again if I knew Tabatha had been there first to kick some ass! ... lol

rockymtngrl1
rockymtngrl1

I LOVE your show. The ONLY thing that is left "un-done" is the way the stylists look! GOOD HEAVENS! Some of these stylists need to help each other with their OWN hair! I won't even go to a stylist if their hair looks like crap. Could you please have them do make-overs on each other's hair styles? LOVE THE SHOW...keep up the amazing work.

andrea m.
andrea m.

I would think that a rules/policy guide comes from common sense and from seeing what are problems within the salon. For example, dress code, gum chewing, tardiness policy, employee discount/benefit, salon duties/chores, cell phone usage, break time etc. I don't get it. My salon doesn't have a list of rules written down. The rules are stated when you're hired, and enforced by the manager, and then again by the assistant manager. If they're not followed, its time to look for a new job.

Mkatl
Mkatl

just recently began watching your show, and i have to say i love the show, and i love you

Mel_in_MA
Mel_in_MA

Tabatha:

I LOVE you!! I've been watching all of your shows religiously. The lessons you teach these business owners and staff can be applied to many, many businesses. As a small business owner myself (nothing to do with hairstyling), I have applied some of your basic rules to my business model just to have my total revenue increase last year!! You are an amazing lady and truly inspirational! Keep up the good work!!! We'll be watching...

forever young
forever young

dear tabitha, your show is awsome and i think these people need to concentrate more on the customers, customer service, and their feelings, believe it or not, the customer is really always right. your show is awsome, dont change a thing.

Lyn Phillips-Maine
Lyn Phillips-Maine

We need more people in the world to tell it like it is in your no nonsense way. I think you are great.

Jennifer Lambright
Jennifer Lambright

Toni & Guy's techniques are amazing! I had the great privalage of attending a local beauty school when they had their reps teaching some hair-cutting classes... I never had more fun in learning and will continue to learn through them. My clients were so happy with their new looks and my fellow stylists were a bit jealous when my client base kept growing because of the new looks I was able to bring to the salon...and their products are pretty good too....but I do like my CHI....

Viewer33
Viewer33

Tabatha -- You are so bad ass. I love you.

Tabatha Fan
Tabatha Fan

I'm not a hair stylist, but I do think you could make $$ on the lecture circuit by offering "Management Courses" to all *ssh*le bosses that we've all had to put up with!

Peachiejw
Peachiejw

LOVE LOVE LOVE Tabatha! She is right to the point and has enough confidence to say what we REALLY thinks. It amazes me how many of these salon owners go back to their old ways when she is gone. The show is Provincetown was one of the best and what a MORON that guy was --- and still is. We visit the Cape every year and I am definitely gonna check out that salon.....for a good laugh -- and definitely NOT a spray tan or hair styling!!

Dr. Andrews
Dr. Andrews

I thought Debbie was going to be JUST like the lady that kept live video feed of her staff!!!! I love your show! I don't know anything about hairstyling, but you contain SO much passion for your work, that I get worked up watching! lol I hope you never let the handful of crazy owners get to you. Just keep thinking of ALL the hairdressers you've inspired!

Dr. Andrews
Dr. Andrews

I thought Debbie was going to be JUST like the lady that kept live video feed of her staff!!!! I love your show! I don't know anything about hairstyling, but you contain SO much passion for your work, that I get worked up watching! lol I hope you never let the handful of crazy owners get to you. Just keep thinking of ALL the hairdressers you've inspired!

SweetNripe
SweetNripe

Tabatha, I really commend you for keeping your cool with Debbie and seeing past her outburst to the real issue underneath. You are a talented stylist and a therapist wrapped in one! I enjoy your show very much. I'm learning just from watching how you carry yourself, how well you listen and the advice you give. So empowering! Keep being you!!

Jenny French
Jenny French

Tabatha,

I really enjoy your show. I am not a hairdresser, but I saw one show last season and I was hooked. I liked how you really cared and tried to help these salon owners make their business successful.

You are also inspiring to the staff members as you critique them. You are a perfectionist, but that is what it takes to make it successfully in any endeavor. That being said you also gave praise and you could see in the faces how much that meant to the hair dressers. Suddenly they were standing straighter and prouder. That little bit of praise make them want to do their best.

Keep up the good work and I'll keep watching.

P.S. I'm the same way as you about hugs...It's just awkward haha. I'm always wondering where to put my hands when someone goes to hug me. It's just doesn't come naturally to me either.

Kelli Ash
Kelli Ash

Holy freakin' cow! How in the hell can you have 40 specials going at 1 time?! There aren't even that many things to do to a person in a salon....are there??! I LOVE your tell it like it is, no nonsense approach to these people! These days everyone expects people to kiss their ass and you just refuse to feed into it! Thanks for your skill and your honesty!

FanFare57
FanFare57

Once again, you showed great restraint and the patience of a saint! Debbie should thank her lucky stars that you came in and rescued her business from total collapse.