Two of my biggest success stories have been Tantrum Salon and Martino Cartier's Salon, because the owners really took my advice and ran with it. I was so surprised and delighted when I went back to Tantrum and found out that Jodi had recommitted to being an owner and was in the salon more and helping Robert. The salon was truly thriving, their numbers had increased dramatically, they were organized, roach free, and doing amazing things in the community. As for Martino, I was very proud of him for taking the success of his salon and parlaying it into other areas such as a product line and platform work. But one thing about Martino hasn't changed... he still likes to make a dramatic scene. My biggest surprise at Martino's salon was a marriage proposal!
On the other hand, my biggest surprise at Refuge salon was that it wasn't there anymore. The doors were closed. Miriam claimed that she had moved on to bigger and better things and her staff did not want to follow, but when I tracked down Miriam's former staff they had a very different story to tell. They all claimed she was about to go under because she mismanaged the business and that she locked them out. At least Michelle, a stylist who really frustrated me with her poor time management, learned some big lessons from my time at Refuge. She has opened her own salon and seems much more professional and responsible, and I wish her and the rest of the Refuge staff the best of luck.
When I took over Chicago Male a year ago, Scott Neesham did my head in with his stubborn failing "men only" attitude. He was running a barber shop but calling it a high end salon, so I really hoped I would see big changes when I went back a year later. While Scott has improved some of his numbers, he still is not close to 100% capacity and he could be if he would really embrace change. So I decided to give Scott some more tough love. When I threatened to take over again, the look on his face said it all. While Scott may not enjoy my visits, hopefully he will heed my advice, because I really want him and his staff to do well.
Thank you all for watching Season 3! I hope you enjoyed the transformations as much as I did. And good luck to all the salon owners I have tried to help over the past few years. I love what I do, and I am looking forward to meeting more of you soon.