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Anyone that knows me knows that kids and I don't mix! But I truly wanted to take on the challenge as it is a specialized field and a big business. Children's salons can be extremely successful.
When I met Joy, I was struck by several things. First how emotional she was -- Joy truly was a mess. She was beaten down and told me she wanted to fire all her staff, yet she was so passive and detached...It was amazing. I was also struck at how smart she had been by opening a children's salon 32 years ago before it became the trend. Joy had gone through a very emotional time taking care of both of her ill parents, and it caused her to take time out of her business. The problem was that when she was away there was no control, no rules, and no responsibility. Her staff truly did run amok, and when she stepped back in to take control, things had gotten too far out of hand. Joy was too passive to stand up to her staff, and she had given up. The salon was bleeding her dry emotionally and financially. I have really never had anyone break down the way Joy did. She was embarrassed when she saw her staff's behavior, and when I did my inspection, she was mortified because it was filthy. A dirty salon is bad enough, but a dirty kids' salon is a petri dish.
I was amazed from the moment I walked in at how resistant and full of excuses the staff were. It was clearly going to be a long week! Sitting with the staff, it became clear they all felt that Joy had abandoned them and the salon, yet they also didn't want to stand up and take responsibility for themselves or their behavior,and Monique was the worst offender. I wanted to show Joy and the staff that to expand their business they needed to compete with a lot of other kids' salons out there, and that doing parties, proms, tweens, and yes, pageant girls, was a way of staying true to their core business and would expand their clientele, which was dwindling. The salon was having an issue getting in older children and tweens, and I wanted them to get those clients in because it would increase their revenue.
Working in a kids' salon is hard. It is a specialty, but it doesn't give you a free pass to do crap work and not care about your profession or the clients. The staff seemed to not give a damn except surprisingly Rosa the youngest of the group. She wanted to learn and wanted help. I spent a lot of time talking to Joy about why she had a children's salon and found out that she not only had a lot of passion for kids, but also that she had previously done a lot of events in her salon but stopped because she wasn't supported. I found that her staff's resistance towards me never left. It seemed like they had all been there so long it was just a show up situation without caring about what it was they were doing or wanting to change. They truly were complacent. I don't give a s--- where you work, you need to be professional, care about what you're doing, care about your environment, and treat clients well. Even more so in a children's salon, because it isn't just about making the kids happy, it's about making the parents happy. If you can do that, the parents will talk about you and your business, because a happy child makes for a happy parent!
Reopening day was so anti-climactic for me, because most of the staff all seemed to hate it. At least Joy was thrilled and a truly different woman. She went from being a wreck to standing up to her staff and letting them know who was boss. I really like Joy. she loves what she does, she truly cares about her clients, and it was nice to see her change. I hope for her sake that the staff really have embraced the changes, are following her rules, and are giving her the support she deserves and needs.
Wow it is disgusting to have to see that kind of salon! I would never in a million years let my children walk into a place like that! if I go to any salon I ask to see the combs and hair products their going to be using!
I feel she needs to get rid of all of them!
Tabatha, You are truely an inspiration. I look at your weekly show for my moitivation. What you bring to the solons are principles that I need to apply to my everday life. Thank you Tabatha!
I think these past two episodes have truly tried your patience! Rosa didn't surprise me because she is the youngest and didn't have all the excuses the others did. I genuinely thought you might fire Monique because of her superior attitude and she didn't want to change. But hopefully Joy will keep it going and straighten that sorry bunch out!
I have to say that Tabatha's Salon is my favorite show on TV. Tabitha is ultra fabulous (and beautiful). I rarely ever went to a salon in the past, but because of her show, I now have arranged a monthly "service" with my girls in a place that is nice, professional and clean (Serenity in the City, Medford, MA). They believe in exceptional service, have incredible people working for them, and alas, they actually deliver.
What a great and satisfying feeling Tabitha must have had after leaving this salon! Not only did she save Joy's livlihood, but Joy herself! I loved that the entire staff seemed to change their attitudes as well. Kudos to Rosa for being the only stylist to have the balls to put her ego aside and say thank you to Tabitha! As having been a stylist for 39 years, I think we "old gals" can definately continue to learn!
Hi Tabatha, I felt bad for Joy, especially her no good staff for taking advantage of her at every chance that they could get. I thought you and Monique were going to have a smackdown at the salon. OMG the way Monique was looking at you I knew something was about to go down. I hope Joy continues to be the boss, keeping enforcing the rules and most importantly stand her ground and not take crap from nobody. Joy needs to fire her staff and hire some people who are more than willing to pull their weight. Can't wait until weeks episode.
You did a great job but I was suprised you didn't speak to the staff about the way they dress. Most of them were sloppily dressed and very unprofessional.
I will say I wasn't sure Tabatha could pull this one off. Things were looking pretty bleak. I was so happy to see Joy regain her passion and remember why she opened the salon in the first place. Dry your tears, and start kickin' some ass, girl!
Even though Monique calls it ''kissing ass'', I think Rosa's attitude towards Tabatha was commendable. She seemed to be the only one willing to learn, willing to step up her game, and really invest herself into her job. How she managed to stay there for a year without throwing up her hands in exasperation and walking out is beyond me. It doesn't surprise me that the other stylists had been there so long; with their poor attitudes and lack of professionalism and skill-set necessary for a specialty salon, they HAD to stay there, because no other salon would hire them.
Tabatha, you truly are a miracle worker. Keep up the fantastic work.
Tabitha-- love your show. My long-time hairstylist (and her co-workers_watch your show as well. I'd be interested in knowing how some of the salons are doing long-term after your makeovers-- any chance you'll do updates on the salons??
I'd like to say that in regards to the staff, I don't think they appreciated you coming in there. I think they knew you were going to cause change which would make them tow the line and they didn't like that one bit!
I hope they thank God every day for having a boss like Joy because had it been my shop, they would not have made it to the redo- I would have fired them already. . .their attitudes totally sucked!
I have to say in regards to at least 3 of Joy's staff members, I think they did not appreciate you coming into the salon because they knew you would exact change which would cause them to have to start towing the line! I don't think they took to kindly to change and certainly didn't appreciate having to WORK for their money!
I must also say that they are LUCKY to have a boss like Joy. Had it been me, they wouldn't even have made to to see the makeover! They're professionalism was a complete joke and their attitudes sucked!
I wish the same thing - an update show would be great! I have checked the websites of some of these makeovers and even called a few and after all the hard work the show does for them several are out of business or have gone back to their old ways (check out Chicago Male - the website only has services for men).
I predict all but one of these lazy, inconsiderate, ungrateful wretches will be unemployed within 6 months. The only one worth keeping is the girl who actually appreciated Tabatha's input. The rest are worthless. Joy if you are reading this - hold strong! It's YOUR business at risk here. Good luck!
I felt that the long time stylist where there only because they couldn't make it in a grown up salon and had givin up trying. Doing childrens' hair doesn't require the same expertise and abilities that grown up request. With that said, if you are going to provide a service to ANYONE, do the best or better than expected! Good luck to Joy and her renewed staff.
Hello. I had never watched this show before and was flipping through the channels and came across it, so I gave it a try and I was instantly hooked. I don't know anything about hair or stylists or anything along those lines, but I can still appreciate seeing a struggling business be saved. I think it is clearly obvious to anyone watching the show that the staff did not appreciate you being there and I would have loved it if you would have been able to fire the lot of them and help Joy get a staff that will help her rebuild her business. Hopefully it all works out for her and I look forward to seeing more shows in the future
Yo tabatha i am a huge fan of your show i watch uevery monday night i hope 2 meet u someday love ya love from ali
I love how u tell it like it is tabatha i wish your show did not have to end i loved watchinng u on monday nights now i am sad tabatha please write back i love u girl some of your staff have a bad attitude and have treated u with unbeweavable disrespect they have got to stop
I heard Joy recently had to close her doors because she couldn't pay her rent. :( But she is doing a lot of charity work and her own stuff without her lazy, ungrateful staff! I bet they are all unemployed and regretting that they are so lazy and unprofessional...and not to mention just plain mean! That one woman who said Joy should "get over" her parents' deaths....I wanted to slap her.