If you are using Chrome, please follow the steps below; if you are using another browser, please see our FAQs.
1. Go to Chrome > Preferences > Advanced (at the bottom of the screen)
2. Under Privacy and Security, go to Content Settings
3. Under Content Settings, go to Flash
4. Once in Flash settings, make sure that Allow Sites to Run Flash is ON and Ask First is OFF (see settings below)
5. Go back to full episode page; once you have logged into your TV provider account, you should see a puzzle icon load in the address bar