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Chill made some very common business mistakes -- no focus and no quality control. Sande had a love of frozen yogurt, but no knowledge of the product beyond the fact that she enjoyed eating it. When it didn't work, instead of focusing her business and making the product better, she just kept adding more and more products to try and increase revenue.
The other huge problem was Sande wasn't in her business as much as she needed to be. Thus the staff could do whatever they wanted because there were no rules or consequences. All of this needed to change.
After talking to the staff and tasting Shannon's food for myself, I knew firsthand she made quality products, cared about what she made, and was a huge asset. The frozen yogurt certainly wasn't working, but introducing fresh, homemade, delicious products would, and I hoped that Sande would agree.
I was so happy when I went back to check on everyone at Chill. Not only had Sande stepped up, so had Lauren the manager. The staff was respecting both Lauren and Beth, and they were really doing a great job.
I have an update on Chill -- Sande and Jim have decided to expand on my recommendations and turn it into a bakery. Shannon is a trained pastry chef and is going to be making all the baked goods. I am so excited and happy for them all, and I know that it's going to be a success.