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I felt for Pat and could relate to what she was going through. Mass walkouts are a phenomenon that I haven't seen often in other industries. You can literally lose your business overnight. It is hard to bounce back from, and that is where one of Pat's biggest problems lay. She couldn't get over her walk out emotionally, and it was really affecting her, the staff, and the business.
The interesting thing about a salon like Pat's is that it does cater to a certain generation of clients. However businesses need new people coming in all the time to not only help grow the business financially but also to motivate staff and grow a clientele. Everyone at the salon had become so complacent and used to their long-time clients that they had forgotten to treat them as clients. Although hairdressing is a very personal relationship business, it is still a business. Clients need to be consulted with, stylists need to act professionally and remember that they are there to provide a service. It was something that these ladies had forgotten, and I figured a little etiquette lesson would be the best way to remind them, and it worked.