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I have wanted to take over a barbershop for a while; it is a great craft. What I didn’t know is that my first one would be so incredibly filthy and dysfunctional, or that Mike the owner would have such anger and resentment toward his staff. I had walked into an absolute mess.
I was appalled at how filthy the place was and the fact that nobody seemed to care. It was disgusting, but not surprising because Mike was telegraphing (as Matt so eloquently said) a case of “I don’t give a f---” which means the staff didn’t either.
It was upsetting sitting with Layla and hearing and seeing how much stress she was under. Everyone acknowledged how hard she worked and the fact that she carried the business and the family. Mike really needed to step up and take charge, and give his wife the break she so desperately needed.
I am happy to say that Nexgen is doing really well. Business is improving, Layla is spending more time with her kids, and Mike is continuing to step up and lead his team.