Getting Dianne to see things clearly was tough. Her staff all knew and acknowledged the issues. Her daughter, Nicolle, was my strongest ally, yet I kept coming up against resistance. I hoped that by showing Dianne how a successful business was run, putting the staff to the test, and having an expert in the hospitality field show her the ropes would help, but I was wrong. Dianne needed a strong dose of her own medicine, and what could be better than roughing it like her guests?
I was amazed at the changes in Cinema Suites and even more amazed when I went back and found Dianne not only there but using a computer and enjoying it! She was a tough nut to crack, but sometimes a tough nut just needs a really strong nutcracker!
Thanks to all of you for tuning in every week! I hope you enjoyed this season as much as I did.