Tabatha Coffey

Tabatha couldn't believe how inhospitable the accommodations were at Cinema Suites.

on Apr 4, 2012

Getting Dianne to see things clearly was tough. Her staff all knew and acknowledged the issues. Her daughter, Nicolle, was my strongest ally, yet I kept coming up against resistance. I hoped that by showing Dianne how a successful business was run, putting the staff to the test, and having an expert in the hospitality field show her the ropes would help, but I was wrong. Dianne needed a strong dose of her own medicine, and what could be better than roughing it like her guests?

I was amazed at the changes in Cinema Suites and even more amazed when I went back and found Dianne not only there but using a computer and enjoying it! She was a tough nut to crack, but sometimes a tough nut just needs a really strong nutcracker!

Thanks to all of you for tuning in every week! I hope you enjoyed this season as much as I did.