Cast Blog: #TABATHA

The Comeback

Tabatha's Takeover Time Warp

Meoww's Unexpected Departure

A Serious Lack of "Synergy"

Jen and Tiffany's Unequal Partnership

Betrayal at the Barbershop

Bringing the "Old Chris" Back to Top Cuts

Tabatha Meets Her Twin

No More Naps at Salon Mogulz

Intruder Alert

Whatever Happened to Dianne Bennett?

Seeing the Future

Creepy Crawler Cooler

Blurry Vision

Who's the Boss

A Dog-Eat-Poop World

Dog Daze

A Secret Crush

Beauty School Dropout

Three Spreadsheets to the Wind

Family Matters

Farm Fresh

Chill Out

Brain Freeze

Mumsy's the Word

High End Hostility

Pop Goes the Scalp Protector

Batter Up!

Living in the Past

Throwing Out the Hygiene with the Bathwater

All Grown Up

The Comeback

Tabatha talks about how hard it can be to get over a walkout.

I felt for Pat and could relate to what she was going through. Mass walkouts are a phenomenon that I haven't seen often in other industries. You can literally lose your business overnight. It is hard to bounce back from, and that is where one of Pat's biggest problems lay. She couldn't get over her walk out emotionally, and it was really affecting her, the staff, and the business. 

The staff that was left at the salon also felt the loss. They felt abandoned and letdown by the other stylists, not only from their leaving but also because they were talking badly about the salon around town. And Pat came off as checked out, since she was not willing to discuss what happened. I knew I had to get them all to face it if they were going to move on and save their business and reputation.

The interesting thing about a salon like Pat's is that it does cater to a certain generation of clients. However businesses need new people coming in all the time to not only help grow the business financially but also to motivate staff and grow a clientele. Everyone at the salon had become so complacent and used to their long-time clients that they had forgotten to treat them as clients. Although hairdressing is a very personal relationship business, it is still a business. Clients need to be consulted with, stylists need to act professionally and remember that they are there to provide a service. It was something that these ladies had forgotten, and I figured a little etiquette lesson would be the best way to remind them, and it worked.

Meoww's Unexpected Departure

Tabatha was shocked to find the Meoww had sold the nail salon.

Meoww? I mean really, who picks that as a name? Maybe that was my first clue to a very long and arduous week.

I love getting my nails done, but that doesn’t mean I want to open a nail salon! Yet this was Meoww’s reasoning for opening the business. I am all for people following their passion, however it wasn’t a passion for her. She thought it would be a cash cow and that is not the reason to open a business.

I was gobsmacked at Meoww’s attitude toward her staff, clientele, and business especially when she was from an HR background. She was absolutely clueless.

I have seen a lot of interesting behavior, but I have never seen an owner crouched on the floor trying to get a technician’s attention or walk through the salon using a code word. Meoww had no rules, no standards, and no idea WTF she was doing or how things should have been done, and she didn’t seem interested in learning.

The staff was inexperienced and incredibly slow, I have never had a model leave the same as she walked in. I was shocked at the poor quality of work and even more shocked that Meoww thought her technicians were “fine.” She hadn’t bothered to do any quality control or provide any education, direction, or guidance. I realized very quickly that the staff needed serious education, and I asked Joey to come back and do an intensive day of training. The technicians really pushed themselves and wanted to do better; they asked questions worked hard and took the critiques from me and Joey very seriously, and at the end of the day it showed because there was improvement in their work.
I was skeptical about Meoww. She was so resistant even during the renovation she resisted by having a melt down because I removed the U bar! I saw a difference in Meoww on reopening day and I certainly saw a difference with the staff. I just hoped that they were all able to follow through and keep it up.

Sooo… When I went back for my check up, I can’t even tell you how surprised I was to walk up to the salon and see a new sign, name, and owner. I understood why the staff felt betrayed by Meoww, I felt the same way!