Tabatha Coffey

Tabatha hopes that Dougie can find the right balance between professionalism and tackiness.

on Jan 3, 20110

 

I was excited and nervous about going to P-Town. Excited because I had never been there and always wanted to visit and also about the new business issue I was faced with -- a salon that had a small window of time to make the bulk of their money. I was nervous because, well, it's P-Town. One road in and out, and let's face it, I'm hard to hide!

Dougie has owned West End Salon and been in P-Town for over 20 years. In the beginning his shtick and antics were new and different to the area. The problem is Provincetown has grown up, as have the people that spend their time there, and West End's shtick has become tacky, tired, old, and tragic. They are the talk of the town but not in a good way!

I didn't want to change the "essence" of West End Salon. It was in the middle of town in a beautiful old captain's house, but they weren't providing the relaxing professional service clients wanted. I kept hearing excuses about how this is P-Town and anything goes. But what I did find out about the area is that that there are amazing restaurants, bars, boutiques, and hotels that cater to high-end clients that come to Provincetown to relax, enjoy, and have fun. Many of them spend their summers there, and these high-end clients need services done and require good work, professional service, and a relaxing environment (P-Town or not). West End just wasn't providing it.

It took a while for everyone to catch on to my lunch from hell exercise. I think Robbie thought he was at the Four Season with his Maserati parked outside! But Dougie and the rest of the staff truly started to understand what was going on, and it opened their eyes to the changes that needed to be made and the possibilities of the salon. 

30 comments
CambridgeCustomer
CambridgeCustomer

I received a haircut from Dougie in Cambridge and it was excellent. He's superb at his job and an engaging person to receive a haircut from.

Sarah E
Sarah E

Tabatha- I adore you and your show. As a Cape Codder, I just want to say that I loved your P-Town episode! P-Town is quite a honkytonk place and I think Dougie is fantastic. There are some harsh comments here- no one was disgraceful, they were having fun and taking alternative lifestyle to a crazy level. I laughed the whole episode and can't wait to get down there for some foils from Dougie.

I loved the series of Massachusetts salons you did! Tewksbury and Newbury Street. You are fabulous.

ZoeD
ZoeD

I agree with you, Ohjoy: Dougie didn't want to marry his partner. I hadn't thought about him with Robbie until you said it and it makes sense, doesn't it?

Ohjoy
Ohjoy

Love the show but this one creeped me out. Not for a minute did I buy that dougie wanted to marry his partner. My take is that his par amour is Robbie. That's why he spends all his time at the salon. That cheek pinch to his partner was unbelievably passive aggressive and anything but loving. He is low rent. Always will be. You should get your money back. He just wanted you to renovate his salon and go back to his schtick. So glad that Sasha left. He was embarrassed to work there. I would never go to that salon even after your takeover.

Aley
Aley

Tabatha,

I'm sure that you get this all the time and are probably sick of hearing this all the time. Literally ALL the time, but you ROCK! I absolutely Love your show! I do my best to watch every episode each week even if I work in the morning and it makes me cranky all day from lack of sleep (kinda stupid huh?) But what can I say?

I always find it amazing how you can turn all of these salons around and for the most part bring them out of the gutter both physically and mentally. It never fails to amaze me how people think that certain behaviors are perfectly ok in a buisness ie, stripper poles, dildos, and other odds and ends.

Currently I'm watching old re-runs on bravo, and it's reminding me what a rough couple of years your having. But hey I guess you cant fix em all but you sure do your give it your all when no one else will and I commend you for it. I wish I had your strength and patience. Honestly, even though I've never really been "into" hair or the business of hair, I'm a little embarrassed to say this, but I (almost) wish I had/worked for a salon that was going under just so I could have the opportunity to meet you since that would pretty much be the only way....

anyway, Don't ever change, let anyone cramp your style, or try to convince you that what your doing is a waste of time. You have/continue to do wonderful things everyday and you inspire me to do the same to the best of my ability's.

stebnsam12
stebnsam12

tabatha , as a struggling salon owner i am so upset these people dont know what a blessing having you is then to disregard you and your expertise, i would give my left arm for your help , how do i apply for your help at least i can say your expert advise would be welomed and much needed thanks again

Barb C
Barb C

I've been watching old shows, and most are great how you were able to change the salon. One episode, I believe from 2008, used you. The owner and her husband weren't there when you showed up six weeks later. They didn't want your help to change the staff, only to get a free salon makeover, which you did. The owner has another salon she is at all the time. Too bad your staff didn't figure this one out before hand. Oh well, we all make mistakes.

rayruke
rayruke

I hope Tabatha comes to Rutland Vermont. i rarely visit a salon because it is the same everywhere. Gross stations. My last cut I was invited to the chair and was sat down among all the hair from the previous client. I personalized it, despite a good cut, the lady did not get a tip and if i go back, I will ask them to clean the area should I feel so confident. The reality is, if a customer does something like that, he/she will get poor service.

Phoenix19
Phoenix19

Thank you for respectfully representing the gay and lesbian community and for being unapologetic in displaying it on tv. Middle America needs to be able to SEE positive GLBT relationships in order to warm up to the idea that, in addition to swinging from the (Waterford crystal) chandeliers and having wild crazy sex parties, gays and lesbians do stuff like go to target, clean behind the fridge and wash their socks. Please keep showing these images, Bravo!!

Rom
Rom

Hi Tabatha, you are truly a caring person who knows how your often tough approach is THE BEST INTEREST to those who get your input, suggestions, and advice. Also, I think your show is an excellent reference for psychology classes, how you and the salon staff interact; how your underlying intention works at end; and how you skillfully manage people and their salons. I am always awed by your art of psychological maneuver to achieve what you intend to do with each show. I admire you, love your warm heart. Nobody spends that much time and effort to make things better, if you don't love the job. You are truly an inspiration! Thank you for your show!

Ryan S.
Ryan S.

Tabatha, I always love watching your show, and the West End episode was no exception. But I have to ask, why the heck did you and the producers not give more camera time to the guy with the shaved head and tattoos? I would have watched him for the whole hour!

Jazzmyn
Jazzmyn

Tabatha..Ur awesome..I love ur show..however I'm tired of these owners resorting back to their old ways... makes one think they really aren't into changing 4 the better...you should have a clause in making over any establishment that if they resort to their old ways..they reimburse you, the show whom ever....for monies spent to remake them..stop letting these people get over on U..and wasting Ur time..

Doug Neal
Doug Neal

The wedding brought a little tiny tear to my eyes, it was such a good show and such a fun show! Usually, I sort of gringe and root for Tabitha, but this week, this show, I was 'in the pocket' of Dougie and all of his staff. I really liked Robbie and wish he the very best. And I suspect that Sacha left the salon in order to pursue modelling. What a beautiful face!

JessicaInArizona
JessicaInArizona

Great Episode! It really was too bad that Dougie couldn't embrace the changes you implemented in his salon. I can understand that he believes that the 'schtick' of portraying old views of gays is important, but I do wish he could understand that these old schtick views and routines do more harm than good to not only himself and his staff, but to his business. If his business were in the field of entertainment, it would be more appropriate to play out his antics, but since his business is in the salon/beauty industry, I personally fail to see the appropriateness of their antics. I don't mean to offend Dougie or anyone else, but if they are proud of the work they do, shouldn't that be the focus? As a proud lesbian, I would think that showing off my personal skills in business would be far more effective than showcasing my gayness. As noticed by the reactions of the folks on the street to the antics of Dougie and his staff, my point is made. I wouldn't personally choose to get my hair done in this salon because I wouldn't be comfortable or given the feeling that the services given would be professional. To Tabatha: I commend you for your heartfelt efforts to help these folks out. Keep up the great work! I was seriously touched that you helped Dougie realize that he needed to take time to spend and commit himself to his partner of 30 years. Yes, the business is important, but if you neglect the people who most love you, all you get or become out of all endeavors is worthlessness.

Doug Neal
Doug Neal

The West End Salon show was on my DVR and I watched it last night--What a great show and great episode...Really fun and the wedding brought a tiny little tear to my eye! Unlike Tabatha, I really liked Robbie and wish him the very best of luck! Sascha was such a beautiful man, I believe he should give up hair and go into modeling! Best of luck to everyone at West End!

EmCdancer
EmCdancer

Question for Tabatha: It seems this season that most of the salons completely disregard what you create for them and within 6 weeks are back to their old troublesome ways. Considering that these people are crying and pleading for you to come help them, how does that make you feel when you re-visit the salon?? Although it is television it's still your vision and contribution and it must be sad to see it disregarded like it is.

Miami-Paul
Miami-Paul

Yeah! Its unfortunate that this salon in P-town could not be operated in a more professional way. Old habits die hard. Their location is prime. I have a friend that used to own a salon there. Im not sure she is still there. The salon is Paul Richards salon I think? Its been many years. I remember that it was well managed at the time. Any who, I have to say that as a professional, I learn a lot about salon managing from this series. For someone that would like to own, I was wondering if T has a manual or something with guidelines as to how to setup a salon that wants to be successful in this economy. Cheers, Paul

Brattus Rattus
Brattus Rattus

Tabatha, you're great. I would be terrified if you came into my salon though (thankfully I don't have one). LOL As far as this episode goes...those were some of the prettiest men I have ever seen! I loved all of the staff. Robbie was fierce. ;-)

I do hope that Dougie does change some of his ways. I would never want to go to that salon (the way it was in the beginning) more than once. I love fun and flamboyant but most of what I saw rude and overwhelming.

If I want overwhelming, I'll go back to gay pride and the bars after. That's when I expect to see stripper poles and behavior like in the salon.

The wedding scene made me cry. I love it when two people find love and are committed. I hope Dougie commits as much to his marriage as he does to the salon.

All in all, this was a great episode and I want to wish all of the stylists best of luck. To Tabatha...keep it up. You're FABOUSH!

Carolyn L
Carolyn L

Hi Tabatha, LOL @ the problem child, oh robbie is a character, but he does needs to tone it down with the spray tan, the funny part was with you and robbie, when he was asking you "if you mind if he spray tanned you" and you said, "yes, I do mind." and he kept on asking you about the spray tan. But you were cool about it and kept it professional with some humor. Enjoyed your dougie performance with the "Dougie Dollars" while interacting with the customers "Dougie style". Team Tabatha all the way.

Viewer01042011
Viewer01042011

I have to respectfully disagree, Tabatha seems to not only care, but also focuses not only on the problems, but also on the wonderful things about the salons she goes to.

Crajan
Crajan

Ive been coming to West End for years, on every visit to Provincetown. its one of the things I most look forward to on my visit. Dougie does go overboard with the shtick but I always have FUN there, and I do appreciate the quality of the service as well. I dont think Dougie's going out of business any time soon, schtick or not, unless he does retire and sell the busienss, which Ill miss terribly. People need to keep in mind this is a television program about fixing problems, so Tabatha doesnt focus on all the wonderful things about the shop (and about this shop there are many) she focuses on the problems. I have full faith Dougie and his staff will take Tabatha's suggestions to heart and things can get even better. As far as Sasha, he left immediately after the taping concluded and never came back. Why didnt he wait around to see if things would change at all? Was he psychic, or did he just want to be on TV. Hmm?

Emmmy
Emmmy

I loved the show :) but you were my favorite haha if you weren't gay I would marry you. and you're gorgeous. the end.

NJNATIVE
NJNATIVE

Loved the show last night. Was looking forward to it, my confusion is where was the Varla Jean clip that I saw on here wasnt in the original airing?? I was in Ptown this summer and she had said she was going to be on your show.. Was excited because I really like the both of you and together it is doubly great!

Keep being wonderful and amazing!

From a fellow Jersian!!

shara_xxv
shara_xxv

This episode was so funny, was laughing the entire hour, I think is one of my favorites so far, even tabatah was funny and trying to understand the role of this particular salon. I'm a big fan of the show. Luv it =)

Karen Doe
Karen Doe

Missed you while you were here Robbie, and Linsey, you masterminds you!

Karen Doe
Karen Doe

I watch your show faithfully, love it, I used to work in the salon and love what you do. My daughters best friend is Robbie who was on your show last night. He is such a great guy, and I think that this show is great. Yes he does over do with the spray tan, but he sure did liven up your show. Love ya Robbie West End!!

02657
02657

"Dougie" and his representation of Provincetown were absolutely disgraceful. Provincetown is stunningly beautiful. What he represents is what HE is ... not the town. I imagine he'll be out of business very soon. Good riddance to bad rubbish.

Shannon Peters
Shannon Peters

Absolutely Fabulous Tabatha! Frank and I were truly captivated by the change that was created at West End, however I must say its Soooo hard to teach an old dog new tricks. I feel Dougie to a certain extent of being a owner/entrepreneur it's hard to back away from the chair/salon when you are committed and dedicated to your "baby" but at the same he had to be willing to change for himself hopefully he has done some things differently but not at the expense of his boo. I believe he wants to let go and allow John to run West End but he feels he would be missing out on something. This is one of the best episodes so far this season there were a lot of very interesting topics I didnt even get up to go potty LMAO! Sasha is an amazing stylist who in my opinion wanted more than "Dougie Dollars" I wish you the best in you endeavors and we know this wont be the last the beauty industry will see of him.. We ABSOLUTELY ABSOLUTELY ABSOLUTELY thought Robbie was the ultimate problem child! lol He's awesome talent in the making!!! Tabatha does it again We cant wait to see whats to come!! Live...Laugh...Love

Robby WEST END
Robby WEST END

Oh Tabatha, what a great episode tonight was huh??hahaha i was SOOO shocked when you snuck up on me with the camera crew!! WTF! How did you do that!!? Tell me you didnt have a nice movement of your own watching your show tonight! lol Thank you so much though for believing in me and my business, MasterMinds Beauty Concierge. You are the first person to actually get me to take my head out of the clouds. Your words have truly sank in, and myself, as well as my business partner can testify, TSTO has made a huge difference in my life for the better. You will also be happy to know The MasterMind's will be attending the Salon and Spa Expo in LongBeach, CA this month learning the latest trends in updo's and hair!! And as far as the spray tanning goes...DONT PANIC ITS ORGANIC, girl;)

follow us! We'll make you proud:) @MasterMindsBD

Grace O.
Grace O.

Tabatha, you really did all you could with this salon and it was unfortunate that it didn't work out. Dougie seemed like a great guy (and underneath all of Robbie's fake tanner he did as well), but it seems Dougie did not have enough confidence to step back and let his staff take over. At least two good things came out of your work -- 1. Robbie's ego deflated some and 2. Sasha really understood how good of a stylist he was from your encouragement and is moving on to bigger and better things. Again, INCREDIBLE work! You have such a great heart and a great tough love tactic! Good luck with the next ones!