Cast Blog: #SALONTAKEOVER

Speak Softly and Carry a Big Shtick

I Can Transform Ya

Reclaiming His Balls

Tabatha and Kids Don't Mix

President Obama, Oprah, and Complete Chaos

Getting Butterflies

Helping Avanti Grow a Pair

Salon Ven-don't

Twisted Sisters

On the Right Path

Exit Strategy

Gay Deer in Headlights

Dropping the Ball

Truly Disappointed

I Was Gobsmacked

Really?

Provoke, Annoy, and Antagonize

Grow a Set!

Radical Intervention

I'm A Beautician, Not A Magician

Lab Experiment Gone Wrong

Own It

Taking Control

Hellacious!

Attitude Adjustment

Starting Fresh

Change Is Hard

Tabatha's Shear Genius!

Speak Softly and Carry a Big Shtick

Tabatha hopes that Dougie can find the right balance between professionalism and tackiness.

 

I was excited and nervous about going to P-Town. Excited because I had never been there and always wanted to visit and also about the new business issue I was faced with -- a salon that had a small window of time to make the bulk of their money. I was nervous because, well, it's P-Town. One road in and out, and let's face it, I'm hard to hide!

Dougie has owned West End Salon and been in P-Town for over 20 years. In the beginning his shtick and antics were new and different to the area. The problem is Provincetown has grown up, as have the people that spend their time there, and West End's shtick has become tacky, tired, old, and tragic. They are the talk of the town but not in a good way!

I didn't want to change the "essence" of West End Salon. It was in the middle of town in a beautiful old captain's house, but they weren't providing the relaxing professional service clients wanted. I kept hearing excuses about how this is P-Town and anything goes. But what I did find out about the area is that that there are amazing restaurants, bars, boutiques, and hotels that cater to high-end clients that come to Provincetown to relax, enjoy, and have fun. Many of them spend their summers there, and these high-end clients need services done and require good work, professional service, and a relaxing environment (P-Town or not). West End just wasn't providing it.

It took a while for everyone to catch on to my lunch from hell exercise. I think Robbie thought he was at the Four Season with his Maserati parked outside! But Dougie and the rest of the staff truly started to understand what was going on, and it opened their eyes to the changes that needed to be made and the possibilities of the salon. 

I also wanted Dougie to start to trust his staff and step away from his business. He was working so many hours, burning himself out, and frankly being an ineffective manager. His staff needed to feel trusted, and I knew John would be a great manager. He was committed to both the salon and Dougie, and he truly wanted change. Bringing the group together to get rid of the negative energy was a way to get them to bond before the renovation and let them think about some of the marketing ideas I had given them.

I liked Dougie, but I felt he was so resistant to change and so scared to take time away from his business and stop his shtick. He felt that the shtick was his identity, but it stopped people from knowing the real person. When I had a sit down heart to heart with him, he admitted how much life and living he had missed out on. That's why I decided it was time for him and Jimmy to finally have the ceremony they deserved. It was my way of telling Dougie to stop and smell the roses, and that it's okay to be you and enjoy life.

When I went back to West End salon, I was disappointed to hear that things hadn't entirely changed. But as John pointed out, it takes a while for Dougie to come around, and I am optimistic he will find the balance between professional behavior and tackiness. I was glad to see that Robbie had changed. He had sent me a personal message before my return telling me he was still in shock and was constipated for a month after my departure. But thanks to his Reiki practitioner working on him and a good bowel movement, he was thankful for my visit!

 

Reclaiming His Balls

Tabatha tells us how she helped Nik take back control from Sabina.

Concerto was taken over before I even got there by Sabina, a stylist at the salon. Nik, the owner, had handed over the reins and responsibility and had lost total control of his salon and his staff. The staff all disliked Sabina, because she was rude, disrespectful, and bossy. They all agreed that if Sabina was the boss they would all leave. They respected and liked Nik, but Sabina not so much!

The problem at Concerto was an amazingly passive owner and a group of stylists that weren't bad at their job, but had nobody leading them, holding them accountable, or managing them, so that they just did whatever they wanted. The staff also saw Nik not being active in the business, and they felt he didn't care so they followed his lead.

It was amazing how openly hostile and aggressive people were towards Sabina at the staff meeting. Equally amazing was how Sabina's unprofessional behavior and the way she spoke to not only Nik but the other stylists was affecting the staff and the business. Clients openly complained about her language and the way she acted and said they didn't want to return to the salon because of it.

Nik had told me running the salon had created a lot of stress in his marriage and that his wife wanted him to sell, but I knew he didn't want to do that. I figured sitting with them both and having a realtor explain to them what the salon was worth and what they would get would hopefully wake Nik up and let his wife see that it wasn't the best option and that her husband truly wanted to keep the salon. They both realized selling wasn't the best thing, but Nik was still so annoyingly passive. I needed to get him to wakeup and take charge.

Taking Nik to a martial arts expert was my way of trying to let him get some aggression out but also to help him feel empowered, so he would hopefully start taking charge. He was truly awful in the beginning, not wanting to raise his voice or participate, but he really started to get into it with the help of Master Shin. He even flipped me! Now that takes some balls! 

Seeing the aggression the other staff had pent up, I wanted them to get that out. I wasn't surprised when Nicole stepped up and said she wanted to take on Sabina. She had felt so mistreated by her for so long, I was glad to see her stand up for herself and say enough.

Reopening day went well. Nik seemed ready to take on the challenge of being a boss and Sabina was quiet! I just hoped that it would stay that way. She didn't strike me as the kind of person that could relinquish the control she had over Nik or the salon. Revisiting Concerto, all the staff agreed Nik was a changed man and was truly following through on enforcing rules and holding his staff accountable. Sabina was even taking a back seat! I just hope she keeps it up for the good of the salon!