Tim and Alexis Byk took over Christopher Hill salon eighteen months ago with no prior salon experience. They wrongly assumed that their MBAs and corporate backgrounds would be enough to run the struggling business. But with no respect for hairdressers or the hair industry, they are driving the staff away, and the salon into the ground. Tabatha schools these elitist owners in all things hair, and empowers the beaten down staff. But will Alexis and Tim see the error of their ways and change their attitudes in time to save their salon?