This was quite the action-packed episode! Intense looks, strong words, and designer shoes were all tossed out around. So I am going to keep it simple and direct. Negotiating the pricing is an art. It’s a natural "people skills" trait.
It’s not that I don’t trust in the others -- I just like to run a tight ship to make sure things are done well. That doesn’t mean I’m perfect, far from it. I’m just sharp and have great organizational skills. I like to manage, alongside good, hard working and honest people.
Ambria and I don't know it all when it comes to pricing. That would be silly. We can all learn from each other. It just so happens that she and I have worked together for a bit longer therefore we have our flow and system down. Typically, she aims for the stars when pricing, and I keep it together making sure that we are performing well with the numbers and stay within the guidelines and following procedure. When pricing, understand the rule. The cost is typically a 1/3 to a 1/4 of retail based on style and condition, but with anything, that is subject to small changes depending on the circumstance. Talk it out with the client, and respect the guidelines.If I were that much of a micro manager, hovering about, then they wouldn’t be pricing, or processing consignment appointments in the first place. That's a privilege. Let’s remember: Wilson just joined the team. I had him jump right in. Go ahead, go to the client's house, set prices. If it’s not looking right, I’ll let you know.
Ambria, she knows her prices. She does her research. So when I see an employee exercise strength and knowledge in a certain area, and they enjoy it, let them go with it.
The word is consistency. We are always aiming for consistency, but we need to remain fluid when situations present themselves. They are all unique and need to be treated as such.
Some clients will walk out feeling as if we were generous, like Katherina. Others, will feel as they are sharp and on point with their negotiating skills, like Yulia. She came in knowing what she wanted so I had to work with her and let my good listening skills and people skills work themselves out. It was like a minor duel.
Maya, well here’s the story: there are some clients that become your friends, and she is one of them. I fell in love with the dress she had on in both segments and it was off from there. I, too, love design and needed a dress for a wedding, so we worked together to create Bye Bye Birdie in the Lola style.