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I'm still gobsamacked!
A salon that has a mortgage broker, travel agency, legal services, hideous clothes, shoes, bags, and, oh yes, they do hair too. Just beware of flying shampoo bottles. I had two owners, one that had given up because she felt overwhelmed and wanted to work behind the chair, and one that had no idea about the primary business he was running but was the consummate salesman. There was no management or leadership in the salon at all, and it was beyond clear how out of control things were. It's great to dream big, I'm all for that, but come on! With the behavior I saw in the salon, the complaints the clients had, the lack of respect and the fighting, I was amazed they were even still open.
Talking to the staff just reinforced the fact that if there is no leadership, the staff follow the lead and in this salon it resulted in chaos. All the staff said if it didn't turn around they would leave, and although I was annoyed with the behavior and lack of respect that some of the staff had for the salon and each other, I also understood that Frank and Shannon were setting the tone and that the staff were just following their poor example. When I saw the stylists' work, there were some really good hairdressers that knew what they were doing and a couple of young ones that needed more guidance. But Shannon was so closed off from helping them, that they weren't getting the education they needed. And Frank was just...
When I found out Breco was spending her day trying to contact President Obama, Oprah, and several other government officials and dignitaries, I truly thought Frank was making fun of me, but sadly I was wrong. He truly was delusional and thought that he was just "dreaming big." I was astounded that he believed they would come,and that he was putting all his energy into a crazy dream when his business was falling apart and his wife was at her breaking point. Sitting down with Frank and Shannon, it was so obvious that their problems were deeper than just their business. Their personal problems were affecting the business and their marriage, and Shannon was feeling suffocated by Frank and that she was carrying the burden. And in truth she was, because from what I saw and heard Frank was totally ineffectual at managing the salon, and although Shannon said she didn't want to manage the salon anymore, she needed support and he wasn't giving it to her.
I enjoy your show so much because of the balance of criticism with praise and encouragement. This season has been especially satisfying as most of the salon owners and their stylists have followed through on their commitments to change. It is such a pleasure to see people learn from their mistakes and go on to create happier, more productive work situations. I find myself routing for them and being happy for them when they change for the better.
BTW: I have a cat named Tabitha, and she has taken over . . . everything.
I love Tabitha. She is so real and doesn't take anybody's sh#t. She gives great advice and any salon that is visited by her should consider themselves lucky. If you don't have your business together and she is there to help you out. Then you should swallow your pride and take the great advice she gives. Be greatful and not stupid or you could go out of business and really feel like a ass.
I recently attended the ISSE hairshow in Longbeach, Ca. I waited in line for over 2 hours to meet Tabatha. During that time I had wonderful conversations with like-minded stylists from all parts of the country. Tabatha was so gracious. I thanked her for staying to meet me and she thanked me for waiting so long in line to meet her. She even knew what the name of my salon"Kizmet" meant. Amazing! Her voice was hoarse and I know that she was exhausted but she was such a trooper, everyone in that line loved her so much. I learn so much from Tabathas Salon Takeover. I learn ways to change the way I manage my salon and staff and am encouraged by the examples of things that I seem to be doing properly. Just as many of the salons Tabatha encounters, Kizmet hasn't quite gotten it right just yet. I do have the passion and the drive and seem to be heading in the right direction though. I am thankful to have met Tabatha and consider her a mentor. I hope to see her again in the future. Perhaps I will be more prepared with a summary of my story and a real "thank you" note in hand. Thanks Tabatha! Keep up the "Hard" work. We need it to keep this industry going in the right direction.
Pennie Schuberg Kizmet Salon & Spa Lompoc, Ca
Dear Tabitha, I am Brit, and I identify with your values and standards quite a lot. You remind me of a teacher I encountered in boarding school. She was direct and to the point , we didn't always like what she had to say. As young women, going through adolescence we really need to pointed in the right direction. I look back now and really respect the way that she had the gall to stand up and show us the way, just like you do. I can see underneath everything you are a really sweet person who has a lot of heart but you know what you are talking about. I hope those people that you have tried to guide appreciate everything you have tried to do for them. YOU GO GIRL!